I ordered 18 long stem roses and a half dozen chocolate covered strawberries for my fiance' on valentines day 2019 to be delivered to her office. I paid extra for an upgraded glass vase. These things were supposed to be delivered before closing. The total cost was $124. I received an email approximitely around noon saying they were delivered and had not heard anything from her so eventuallyIi texted and asked her if she received them which ruined the surprise. She had not. I called the Proflowers number, received rude service and was first told they had been delivered and then he back tracked and said they indeed were not. He then stated that they would be delivered before 8pm. Well her office closes at 5. I told him this so he then says he guarantees them to be delivered within the hour or my money back. I asked to speak to his supervisor and sat on hold for 28 minutes. When I finally reached her she said she woud call UPS and get a status update. After 16 minutes on hold she came back and said he could not reach them. I went back and forth with her until she said she would try again. I sat on hold for an additional 1 hour and 33 minutes until the call just disconnected. I tried to call back but my call would not go through. The stuff was delivered afer hours and left outside. The strawberries molded and the glass vase was broken. I eventually got my money back today after arguing with them. This was the first and definitely the last time I will ever use proflowers.com.