You people really need to look at reviews for different programs to be found in Google. A company or program that is BBB certified doesn't necessarily mean it's legit. The first sign you look for is if the company/program you found is asking you for money. If so, more then likely, they are not legitimate. If you were to Google Robert Allen's name, you will find all kinds of reviews showing he or his company is not remotely legitimate. Don't ever take a representative's word for anything but most especially if they are asking you to pay a fee.

NEVER trust a company or program that asks for money! It's that simple. That's all you need to know to know they are not legitimate. Believe me, i know, i've been looking for a legitimate company for years. They don't exist! It plain and simple...Disappointing, yes but none the less, THEY DON"T EXIST! And even if you find something that is BBB certified...doesn't matter, it means nothing. Best way i've found so far to find out if a company or program is legit, is by googling it and finding reviews. Oh and Robert Allen is the worst out of all of them.

I'm sorry for your losses. I'm a current employee.
There are some students that do not succeed. And most of them do receive their money back. I'm sorry to say some do not. If I were the owner, all unhappy students would receive a full and timely refund Plus something extra as an apology.
If it's possible to have a straight forward conversation for a moment, without all the emotion, maybe the truth will come out and I can be of help.
Is prosper a "For Profit" company? YES. Are the coaches good at what they do? YES. (I've taken several courses - all were exceptional) Are the majority of students satisfied with their coaching? YES. Prosper graduates about 84% of their students each year and those students give their coaching a positive score. They are happy with their outcome. But that leaves 16%. And that's a big number. (About 1100 per year)
But you have compare that with other educational organizations. Most colleges do not graduate more than 60% of their students. And a large number that do graduate, never use the education they paid for and never get a job in the field they studied. Does that mean the college is to blame for not getting their investment back? Should they demand their tuition be returned?
Nevertheless, prosper will work with you, in spite of some false comments here (I'm not saying ALL are false, but it sure is strange that so many hide behind fake names. Could many of them be "Coaching Competitors" parading as fake Prosper students?) The few REAL names that do exist on the internet, I've looked up, and ALL have received a refund. It's curious why these FEW real Prosper former students don't want to tell the whole story and let the public know they received money back. And that Prosper, in the end, was MORE then fair. So why the silence?
So, in the end, 84% are happy. That's a good number...better then Yale or Harvard. 16% are not. That's a bad number...but still better then most colleges. That doesn't excuse it. We need to improve until we get close to 100%. (And by the way, many, if not most of these are like the college drop outs...they quit on the coaches. Yes, there's a few that tried and just didn't make it. Those are the ones that get a refund quickly. The cases that take some time to resolve usually involve some missed sessions or homework not done, etc., on the part of the student. If there is EVER a problem with a coach, Prosper quickly resolves that one in the students favor. And I can tell you, that is RARE.)
So, how can I help? Well, as an insider, I can give you the secrets of quick refunds...but it's 1am and that post will take me 30 minutes to write, so I'll have to see if I can do that tomorrow...