I actually called Provident to let them know that I was going to be about 1 week late in paying my mortgage and ask them to waive my late fee (my first late payment with them and I have a great credit score.) They flatly declined, said there was no supervisor I could speak with and refused to give me any type of alternative. This is the first time I ever had this type of response and couldn't believe it.

I have since asked for a loan mod package and it's been 2 weeks with no sign of the documents. Guess what, they aren't available online and they won't email me anything. So I've asked for the package again. It's a shame that companies get away with this type of service. I guess it's on to the BBB and more postings!

I completely agree, Have the same issue with first payment. Never got the invoice and suddenly I received a called threatening me with late payment fees and reporting to credit agencies. Customer service people are trained to be nasty, mean, unfriendly and everything opposed to what a real good customer service is supposed to be. Unfortunately by the time you have to deal with this people you don't have a choice. Eventually the word has to get out so nobody will have to suffer the way their actual customers do.

Provident Funding sucks! I have been with them for two years. I had trouble with my bill pay and that made my payment late and they would not waive the fee. Any other company would do that as a one time courtesy especially since I have never been late. Now I am having trouble with my mortgage. I am trying to do a loan modification. I turned in the paperwork and they never answer or call back! I hate this company so much. I have dealt with Wells Fargo and Chase and they treat their customers so much better with respect! Please do not go to Provident Funding even if it is your last choose!

They just keep saying that they don't participate in the HARP program. I am hoping that all their PAYING customers go to another lender for a refi.