Note letter sent to Zinus

Re: Zinus Modern Studio 10-inch Platform
Order number: 701-7632389-3346651 (through Amazon)

The frame was exactly as pictured, very solid. It was so easy to put together, #’s & arrows on the frames & toll provided were brilliant. Companies should take lessons from you on how to provide intelligent directions for putting things together. Will highly recommend the product & your company to others.
BUT are experience was soured by Purolator, the company you chose to delivery the product. It was delivered (to wrong address – details to follow) 2 days past the guarantee date, considering covid we were patient – need to note we had 3 other items delivered on time and one was early – the delivery companies were FedEx & Intel. On Friday March 5/21 when I checked the tracker, it said it was delivered. Contacted Purolator as we did not receive it and were home at the time they indicated. Spoke to Ashley in customer service about 5:00pm & after a frustrating conversation was basically told their GPS said it was delivered to us (she gave me the impression she thought I was lying) and to call Amazon to place a complaint. Did contact Amazon at around 5:30pm and spoke to Josh – what a difference in customer service, so understanding and sympathetic - he asked us to wait 24hours and then stated he would call us back the next day to follow up. Fortunately, a neighbour about 10 houses away came by several hours’ latter saying a package for us was delivered to his house.
To improve your customer experience, I highly recommend you hire a delivery company that has reliable GPS and/or have drivers that can read address labels.
I will definitely recommend your product but will recommend that they insist Purolator not be the delivery company.

In the same week Purolator “lost” two packages worth over $500. “Customer Service” has put the onus on the companies that shipped to me and myself to resolve the issue. They expect both companies to replace the items that they lost or destroyed. Sorry about the quotes both when I say Customer Service it really is a joke.
I needed to ship a package recently and took it to a drop off facility that deals with UPS, FedEx, DHL and Purolator. The person helping me warned me that to never use Purolator as every package they receive looks like it has been walked on, most are destroyed or completely lost. How does a courier company get that bad?

Hi My Name is Sarah McRann previously resided at 3017 Allenby Way and use to receive packages regularly from Purolator from Blackhawk MCA Merchandising. However last year my home was set up for illegal recordings illegal hackings
Illegal entry from the landlord and threats and other people in my home illegally. Stolen property and years of written work was illegally used for profit advertising from illegal recordings and illegal production because of theft. The police are highly corrupt in this case due to them knowing who is involved as well as the landlord caused many issues with other business in the area in regards to my business The Fairy Runner theft and defamation. Due to the severity of illegal hacking and theft this is cross BC and Other countries.
Also please note it has also led to lies and fraud and someone is saying they are me when they are not.

I need paper trail for truth because appears that I need to investigate my own case for their illegal wrongs.
If you have any suggestions or advice please let me know.

Thanks
Sarah McRann
780-886-0935

Every other delivery by any other courier arrives on time, but Purolator is always at least 1 week late or more and the constantly blame Covid 19 for their shotty service. Absurd and complete bs

Sorry but I wont miss another day at work, i cant afford that, I depend of my salary, that is why I been talking with your people since last week and we agree the day and approximate time you will be at my place, i email, chat and call several times, but the supervisor and the customer service where unable to solvent a simple problem, they want me to wait another day, means miss another day at work, do you have any idea how much money that is for me?
And take my attention that
1.- your delivery people don't leave any note advising they try to deliver a package, I found that they suppose to be at my place because on Friday when the pack wasn't at my place I track the package on internet and I found that they leave a note. NOTE that I never found.

2.- and one of your customer service told me that the package can't be delivery because my street is one way and there is not parking, if you google the address, you will see the big lie your people is giving to me, there is two ways street and delivery parking available.

3.- the lady at Mount Hope facility told me that the truck can't come back to my place because the package is too big, ( so the package is 53. pounds weight and is a box that I was able to put on my little Honda.

4.- On Saturday when I call to the number 1-888-744-7123, the Chinese accent guy who answer my call told me that the package can't be delivery on Monday because the facility at Mount Hope doesn't work on weekends so I will has to wait until Tuesday to get my package back, so we agree, he suppose to take note and passed it to the facility and now they are telling me that they when on Monday????

So I only see not help and frustration. I don't want the package back, I can't be skipping work to wait for the delivery, at the end the mattress cost me more than double if I have to count the time off I had to take.
So I already call Amazon and send in writing the request to cancel my purchase and give my money back.

I live in the city limits of Houston BC. Purolator delivers to the golf course and Morgan Subdivision which are both past my house. He actually drives right past my driveway to get to those places but he will not deliver to my home. I filed a complaint with Purolator and they told me that my house was not on their route. I am not sure what that is supposed to mean? That lazy driver will drive right by my home but then says I am not on his route. What a pathetic company.

I have ordered from them multiple times. I live in a small apartment with 3 doors, each having 6 apartments. i have ordered from them maybe 10 times now, every single time they try they just drop it off at donalds with "incorrect adress" when other deliveries go perfectly fine pizza, order in, fedex, etc. All work fine but purlator. Ive even sat outside one day just waiting on our balcony watching and never see them show up and never see the truck

On April 24/18, a Purolator driver delivered an expected package (tracking information below). At same time, our house guest noticed someone at out front door pressing the combination lock buttons. Assuming it was a family member entering she simply waited. But after a second and third (unsuccessful) attempt she feared it was an intruder. She immediately went to the window and saw a Purolator driver leaving the property and enter his truck. The attempt of opening the combination lock is an illegal attempt to enter our home and request that Purolator investigate and, if possible, provide an explanation.

Tracking # 331390726395

What a shitty delivery service. My package showed up in my town on January 3 we did have a snow day on the original delivery date so it got pushed back I understand that completely since then it has been on the truck twice and has been five delivery “business” days. I have going on line and did a live chat twice both times they assured me it would be delivered the next day. Those days have come and gone so I called them again today no the trucks are out further daily deliveries in my package is not on any of them how does it get on the truck and then be thrown back into the warehouse before it’s delivered and replaced with new packages. They keep claiming that it’s a weather delay I think they’re forgetting I live in the town where my packages and I am aware of the weather and with the exception of the original delivery day the weather has been great. I have contacted the seller from Amazon and requested my money back hopefully he will discontinue using their service I know I never will again if I get the option.

Purolator has the worst lazy drivers!!!

I took time to stay home for a very important package today, the driver did not even ring the bell, he just put a note on the door for me to pick up the package before a long weekend at 6 PM and drive to the pick up location!!!!!!!!!

The lazy driver just put the note and left!

This is unacceptable, I am calling Purolator and raise a ticket complaint against the driver (ask for his route number which is the driver number).

I am also calling DELL to complain and for them to NEVER use Purolator or DELLwill never see an order for computing equipment for my business EVER!!!!!

Fire these lazy drivers!!!!

Are they overbooking their trucks like airlines do flights now??

My package was put on a truck first thing this morning and went "out for delivery", so I threw away my ENTIRE DAY to wait for this thing, I couldn't get any of the running around done I needed to do, I wouldn't even dare take a shower lest I miss the guy, because then they haul it away to a depot that is like a 45 minute drive for me to get to, and when I get there they give me every hassle they can possibly think of TO KEEP ME FROM MY PACKAGE.

And then after 11.5 hours, the tracking information gets updated with "Receiver Unavailable, delivery scheduled for next business day" ... EXCUSE ME, WHAT? RECEIVER UNAVAILABLE?? I SCREWED UP MY ENTIRE DAY AND COULDN'T EVEN GO GROCERY SHOPPING TO MAKE SURE I WAS AVAILABLE, HOW DARE YOU? I'm sure this is just so it goes back to the sender looking like it is MY fault that it is taking a day longer than they promised for the package to get to me.

I have not one, ever in my life had a good experience with this company. They are the absolute worst, and it is a wonder they are still in business. I swear on all that is holy I am going to start boycotting companies that use them for shipping.

I ordered a package and shipped it with Puralator. Then they knocked on the door and after two knocks they put a sticker on the door and then I opened the door and I asked for the package and they said I already put the sticker on the door and then left. I tried to file a complaint but they wouldn't let me. Very Poor Customer service and bad drivers

Ordered a video card from NCIX. Being the Wednesday before a long weekend, I didn't really expect it to get here quickly anyhow. That wasn't the reason for my anger.

NCIX shipped it, and the tracking number showed it was at the Toronto depot, same day. So far so good, right?

Don't be naive. This is Purolator, the company that makes a living from being pseudo-competent. It wasn't a good sign, it was a masterfully orchestrated attempt at inspiring false hope, something they are excellent at.

The package showed an expected delivery date of two days later, which I knew couldn't be right, so I called and SURPRISE! It was wrong. They said the package would not be there on Friday, but in fact the following Monday.

Monday arrives. I check their horrible tracking system and it STILL shows the package in Toronto. The same one that was supposed to be on my doorstep today. Must be an error, right?

Again, don't be naive. This is Purolator.

I call customer service and wait on hold (I shit you not, I timed it) 47 minutes. When I finally get through, I get what might be the most apathetic human on planet Earth. He couldn't give a shit, because making the shit would be too much effort in the first place. This person was a black hole, sucking in and destroying all shit-giving within a 10 light-year radius.

After giving him my tracking number he says the package won't arrive until Wednesday. When I ask him why the last person said it would arrive today, he said they must have been mistaken. "It's four business days, not four calendar days." I ask him if that isn't the sort of thing they should tell the customer and he says (again, can't make this up) "I can't control other people. What's done is done. Your package should arrive Wednesday. Do you have any other questions?"

I told him yeah. I took today off to be home to receive the shipment. If it arrives on wednesday, I will be at work. Can you please redirect it to my work?

He flat out refused and said they had to make a delivery attempt to my house first after which they could redirect somewhere else, but I would have to call in after the attempt.

"So," I asked him, "To be clear, even though you have two days advance notice, You won't change the destination until your driver makes a failed attempt first?"

"Yes."

"I don't blame you, but doesn't that seem stupid? Wasting time and fuel intentionally on a botched delivery attempt?"

Silence.

"Do you have any other questions?"

😳

I can honestly say, I will never, ever, use them again. I will pay triple their rates if need be in order to avoid them. They can kiss the fattest part of my ass.

It says on the order "unsuccessful delivery attempt", The driver did NOT leave the parcel in the office or left the note he/she was here. I was at home and waited for this parcel. Called the purolator and they refused to deliver it today.
Everybody complains about your service.You should be out of business!!!