Quicken Loans responded to our internet request for quotes from lenders regarding the refinancing of our mortgage. After some discussion, we decided to proceed and give them our detailed financial information so they could put together the numbers for us.

At one point we made the decision to refinance with Quicken. The loan rep Delante McGrew emailed us the loan application and asked us to e-sign the documents. We still have dial up internet service so it took quite awhile to download the documents. Time was running short as I had to pick our daughter from school. My bad, but I went ahead and esigned the application and said that I would read through it later that evening.

Once I got to the Good Faith Estimate, I immediately realized that the figures on this form were different from the ones Delante quoted me earlier in the process that I wrote down in a notebook. The Loan Discount Fee was incorrect, there was an Additional Endorsement added in with no description as to what it was for. There was an $80.00 fee for TSI Appraisal Services as well as a $350.00 appraisal fee.

My intuition told me this was'nt the company I thought it was going to be. I called our credit card company and found out that Quicken had already charged our credit card $500 for a Good Faith Commitment. Delante told me this wouldn't be done until the appraisal had been completed. I told him then that we would not be doing business with them because of the change in the good faith numbers.

When I pointed out that the Loan Discount Fee was higher than what it should be, he couldn't understand why I would quibble over $300. He had no clue as to what the $80.00 fee to TSI Appraisal Services was for or what the Additional Endorsement was.

I tried to work with Ann O'Neil from the same office to get our money back. In my final conversation with her I also told her that I had recently discovered that Delante lied about the length of my husbands employment on the application. Ann told me that the length of a persons employment has no bearing whatsoever on the loan. Why do lenders ask for this information then??? They refuse to refund our $500 but I'll never rest until it's finished!

This thread is quite dated but hoping those of you above may see an email when I post mine. Looks like they have dropped the deposit to $400 now but the same fraudulent procedures still apply and they still only work with TSI appraisal. There was never a mention to me that if the appraisal was low-balled (by 15%) that the loan would not go through. Of course after they had teh $400 this was all disclosed. I am fighting for the $400 back but I find myself being passed from one person to the next. I think they are hoping I will just go away. All of the above is so familiar sounding I got a good laugh. The banker does call your cell or in my case my parents HOUSE daily utnil they get you on the hook. Numbers constantly change along the way. When something sounds too good to be true it usually is!

AS A WOMAN... the outcry of Mr Limbaugh makes me 'roll my eyes!' Where was the outcry on Mr. Bill Maher for calling a mother, grandmother and government official, Gov Sarah Palin, a CUNT? Where was the outcry for calling Laura Ingraham a SLUT? How selective is your outrage! Was it wrong... YES. At least Mr. Limbaugh had the decency to give Ms Fluke a sincere apology. Something Sarah Palin has yet to get from Mr. Maher's dispicable language. Mr. Limbaugh at least acknowledges he used WRONG WORDS to describe the 'absurdity' of what Ms Fluke's expects from a Jesuit college. She could have went to school somewhere else, if she couldn't afford her own 'birth control.' Once again, if you're going to 'appear' so outraged and out of sorts, at least be consistent. Otherwise, it only shows people like myself your very apparent hypocrisy. As far as advertising on his show, RUSH has very loyal listeners. WE see this for the political move that it is. While it is a shame that a handful of companies have decided to only do business w/ HALF of the country...it is their bottom line and their choice. I and many like me, will no longer do business with any companies that drop advertising on his program. We also, can make a statement.

I understand that Quicken Loans has refused to withdraw its advertising from Rush Limbaugh after his despicable and hateful attack on Susan Flack, the woman who was denied a hearing before a congressional committee, to express he views on women's reproductive health. I just read that Quicken feels Limbaugh has a right to call this woman a "slut" and a "prostitute" on the air, and to tell her that she must make a sex video for his viewing pleasure. If Quicken Loans supports this type of vile, obscene discourse on the airwaves, it's definitely not the kind of company I want to deal with. I didn't know how else to express my opinion about this, so I'm submitting this complaint.

As a real estate investor, I have often considered using Quicken Loans as a "go to" company for my financing needs. As a professional Hispanic woman, I was shocked to discover that you had regularly advertised on the Ruch Limbaugh show. Not only did they implicitly endorse his hate speech by sponsoring his "show" through advertising, but they even defended their role after Limbaugh's latest vulgar diatribe against a female law student. Perhaps they feel that women and minorities are not their "market" and thus they have something to gain by supporting bigots and fools. I will never use their service again. It is shameful that in 2012 in America I would feel compelled to write this note.

As a real estate investor, I have often considered using Quicken Loans as a "go to" company for my financing needs. As a professional Hispanic woman, I was shocked to discover that they had regularly advertised on the Ruch Limbaugh show. Not only did they implicitly endorse his hate speech by sponsoring his "show" through advertising, but they even defended their role after Limbaugh's latest vulgar diatribe against a female law student. Perhaps they feel that women and minorities are not their "market" and thus they have something to gain by supporting bigots and fools. I will never use their service again. It is shameful that in 2012 in America I would feel compelled to write this note.