On 10/15/2007 I went to the Quiznos on 144th W Center. I ordered and paid for a regular size sandwich. When the sandwich came it was a small. I told the cashier, he let the manager know who said "Give me two seconds and I'll take care of it, we'll bring it out." So I sat down as he helped the next person in line, then the next and the next as people kept coming he kept helping. The person I was eating lunch with finished her meal and I had not received my sandwich. I went to the cashier and expressed that I wanted my money back, I was the first person there and I should have been served before the others in line. The manager said he misunderstood what I wanted and asked what I wanted him to do. So I told him "I want the regular sandwich that I paid for." He said he could do that, so I sat back down. He then came back to the counter and told me to take the sandwich that had been sitting there for ten minutes and he would make another 1/2. I informed him that I didn't want a cold sandwich. Finally he brought out the sandwich that I asked for under cooked and missing an ingredient!

MY SISTER AND I WANTED A LOBSTER SUB AND SALED HOWEVER WHEN I ASKED WAS IT PURE LOBSTER I WAS TOLD BY THE YOUNG MAN THAT IT CONTAINED LOBSTER AND PROTIEN FISH .I WATCHED YOUR TV COMMERCIAL AND IT DID NOT SAY IT WAS NOT 100 PERCENT PURE LOBSTER MEAT .I WILL NEVER AGAIN GO INTO ANY OF YOUR FAKE FOOD STORES AGAIN AND I WILL TELL ALL OF MY FAMILY AND FRIENDS NOT TO EAT IN QUIZNOS.FALSE ADVERTISING WILL NEVER GET MY MONEY.

ms. JOAN GOULD BALTIMORE MD 410-488-2907