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Radio Shack

United States

Consumer complaints and reviews about Radio Shack

uk2287 Send email
 
Dec 15, 2016

Late paying rents

As a landlord of a Radio Shack store, I would advise Amy landlord considering renting to Radio Shack to think it through before signing a lease. I have had a rent check bounce and have had to beg to get paid for other items, such as taxes and maintenance.
User929782 Send email
 
Apr 10, 2012

Wrongful Firing!

I worked my butt off for this company. I started in 2002 as a seasonal, worked my self up to a manager. I was trained well and was able to catch internal thefts. When j finally became a senior manager in 2010, I had assistant managers promoted and hired employees that are managers today. I became my DM's right hand man and led inventories, and did many duties for him that were on my "own time.". I didn't mind, it was a "step" to success with the company. In 2011, my store was visited by divisional LP to go through my wireless contracts. We were the #1 store in the region in wireless sales. This was supposed to be a lesson in proper procedures, until I admitted to a contract of helping a friend with a credit card over the phone. All of a sudden it turned into why am I breaking policy. 3 days later, I'm out of a job. LP made me write a statement that I had acknowledgement of the wrong doing I did. I really feel my DM did everything he could to save my job, he was a mentor to me. But I was the highest paid manager, and I was also the last manager from the transition that occurred in 2004. The management team I left behind Iade them aware to record every hour and do NOT work on "free time." this company took a lot of family time away from me and I can't get it back!
User929770 Send email
 
Apr 10, 2012

Wrongful Firing!

I agree with this post i was also terminated at the same cost .. Wrongfully terminated as a manager for radioshack .. Company doesnt understand all the hard work, bending over backwards for radioshack .. They only see what they want and dont take into consideration for all little things and efforts u give .. F- the shack!!
Pj30315 Send email
 
Mar 15, 2012

Bad customer service

Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager .They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label ATL, GA location : UNPROFESSIONAL!!!, I will never shop at this location again!!!
Startreker Send email
 
Mar 15, 2012

Bad customer service

You had to have signed a new contract. What did you think you were signing. Your complaint isn't qualified at all
Aclieno Send email
 
Mar 6, 2012

Very poor service & lying to customers

Around 3:30pm Thursday 28 July 2011, I enter the RadioShack in "The TownCenter at Bowie" which is in Maryland. I was requiring about a phone advertised in your weekly paper. I was told by the sales person that it wasn't in stock. I asked if I could get a rain check? The sale person told me that they don't do rain checks and I can come back Saturday to see if they it (the sales item) was shipped in. I asked the sales person why do you not do rain checks and where is it posted (in store or on paper) stating that RadioShack don't offering a rain check? He said he didn't know but they don't and there's nothing in the [RadioShack's] system stating that we do.

The sales person began to display a poor attitude towards my questions so, I asked for his name and if he get his manager/supervisor. He proceeded to alert his manager/superviser to speak with me. A man appeared from the back and began to tell me that they don't do rain check and the last phone (sales item) was said earlier that day by him, all before I even opened my mouth to pose a question. The manager (he had no nametag/badge to confirm if he was the manager so, I'm not certain if he was a manager/supervisor or not). The Manager/supervisor offer to check if the sales item was in stock in another store. I asked if he would do just that and proceeded to the counter where the sales person was standing. After about 15 seconds or less they both stated that zero stores had this sales item in stock. The manager/supervisor than instructed the sales person to retrieve my cell# that they may call me when their Friday shipment arrived and I could come in and get it than.

I was returned to the care of the sales person that began to address me very poorly and unprofessional so, I asked if he treated all his customers in this manner? He replied: "If they give me attitude. I replied again: that's still no way to talk/treat a customer and I'll be writing a complaint to RadioShack about this. Once again; he replied: So, go ahead.

I left the store and went home to go online to check other stores and post a complaint/concern. I saw phone #'s for other stores in the area so, I called, only to discover that two stores in the area (Hyattsville &College Park) had a total three of the sales items on had and was willing give me directions for the fastest route to retrieve the item. The service at your Bowie TownCenter Store was very poor and extremely unprofessional. I don't wonder why this location is never busy. These issues needs to be addessed before the School/Holiday season start.
Wifi8827 Send email
 
Mar 6, 2012

Very poor service & lying to customers

good for the salesperson for standing up for himself. He does not have to take your attitude you obviously had towards him.

They easily could've just told you "nope sorry", but they went out of their way (whether you choose to see it or not) to get your number and call you when it arrives.

And by the way, rainchecks are a privilege, not a right. Stores do not have to offer them if they choose not to.


I am so glad he told you to go ahead and call a complaint. If I were in the store I would've bought him a drink for standing up for himself.

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