This is my email complaint to the former Manager who is now Sun Communities Business Affairs President or VP now.

Stopped my Sale of #628 by Manager

Mashell Holt <[email protected]>
11:41 AM (1 hour ago)
to nhigley

Hi Natalie,

I hope you are doing well.
I am having a great deal of problems with the Manager Heather Taylor and the Maintenance Supervisor John at Rainbow Village of Largo. I purchased a home in Rainbow Village and moved out of the rental April 1, 2019 when Rusty Stone was Manager. I came here July of 2017, you rented me a model in 633.

When I purchased my home #628, the former owners had been here for over 25 years. I notified the office I bought 628 "AS IS", I signed the Title, went to DMV and put it in my name. Simple as that. Management was not required to do a 360 Inspection when I bought the house and Management is not going to hold me to that now I am selling. Heather is not a Licensed Inspector and her stupid 360 walk around sale inspection holds absolutely no water! Who does she think she is?!

I put my house on the market 8/24/2020 with Sun Realty of Florida, Realtors were husband and wife team Mary and Frank LaMantia. On 9/9/2020 Heather Taylor waited until I left my home and came to my property unannounced and did a 360 inspection on the outside of my home because it is up for sale. Then Heather left a waded up Resale Authorization Inspection Form stuck under my door handle with the most unreasonable repairs I have ever seen. The form did not have Sun Communities on it and the date of the form in the bottom right corner was 07/2013, really now, LOL.
Within minutes after I arrived back home, I was gone less than 30 minutes, my Realtor called and aggressively told me that she can no longer move forward with selling my home until the repairs were done that Heather requested and the Realtor took my mobile off of the market because of Heather Taylor's repair demands.

You can see my home on Realtor.com Lot 628. There is absolutely nothing wrong with my home and the listing states selling "AS IS". I have no active placement agreement here at Rainbow, I have always paid my lot rent never been late or missed and I keep my lot clean and up to park rules.

Heather Taylor and Maintenance John have Violated the Florida Statutes 723.058, I have already spoken to an Attorney to confirm this and I am about ready to go ahead and move forward with a lawsuit. My Attorney has a Demand Letter to send to Heather and John that they must comply with the Florida Law or we will proceed to court action. No one, let me tell you, NO ONE, has the right to call anyone's Realtor and have a home taken off the market for a manager demanding repairs to sell. Doesn't this person understand that a 1983 Mobile Home has to be sold "AS IS" Evidently Heather does not know what Managing a mobile home park is and none of these people follow the Florida Laws. That is stopping at my driveway right now.

John came to my house UNANNOUNCED the same day 9/9/2020 about 4pm. He came to my home without notifying me, banged on my door repeatedly for almost 5 minutes and called my cell phone while he was beating down my door and he would hang up and not leave a message. Here is his number he called me from 941-224-6623. Now this John, is a person that I witnessed cursing out a elderly resident in the office not long ago in front of 3 other people, I was shocked with his words and actions against this elderly person that did no wrong!

I will not open my door to this rude, obnoxious man, and I don't have to open my door to this rude person or anybody. He was not wearing a mask, none of the crew around here wears a mask due to Covid19 like they are supposed to be doing. If John or Heather comes to my house again other than for emergencies and safety of this lot, the Police will be called. This is harassment, it is unprofessional just to invade someone's space unannounced, no phone call, no text, no email, no nothing, just rudely show up and beat my door down. This was scary for a single woman that lives alone and I will not tolerate this kind of behavior from these people. They are in Violation of the Florida Laws specifically for Mobile Homes 723.058.

I have tried to call Corporate and reach Bill Dietz or someone that is over all of these people. That goes nowhere. I will reach someone at the top to voice what is happening to me and other seller's in this park. Every time I do this, that Maintenance John character shows up at my door trying to control me. Don't send this person to my house, this is a warning, he has no business here, I have no lot maintenance issues here, he will be arrested the next time he steps foot on my porch acting in this manner, I will see to it. I have a security camera, I can see on my cell phone when someone invades my home space when I am gone. I am immediately notified. Next time the Police will be called on them for messing around my home unannounced.

The last time I had to notify maintenance was just a few weeks ago for them to spray massive ant piles all over this lot, I was told to call Terminix by Bob, really? LOL, What a rotten sham this place has become.

I am putting my home back on the market Monday 9/14/2020 and I will sell it by owner, my self. This is Heather Taylor's warning as well, if she comes to my home again over my house being up for sale and tries to stop, block or slow me, she will also be arrested. I will see to it. Read FL Statutes 723.058.

These people have NO REASON to treat me this way and I do not bow down and take this kind of unnecessary strife from anyone. Managers and Maintenance started this fight and strife with me and it's game on! I have called the Office several times, spoke to Jenny and Rose, telling them I am selling. I asked them where's the Sellers Addendum I have to sign that is mentioned in the Placement Agreement? Jenny and Rose looked at me like a deer in headlights, because they have no idea what the Park Rules even say. I was told there is nothing to sign, just let them know when I have a buyer to fill out the Placement Form and that was it, until now. So, I have done what I am supposed to do here.

It is not my fault and Sun Communities can not hold this against me that Sun Communities hires incompetent people to run this place and work in the office and maintenance. Now, I have followed all of the rules here. I will sell my house or I will "FREELY GIVE IT AWAY" and sign over the Title legally. Whichever comes first in 90days.

If my home does not sell within 90 days, I will legally walk away from it and give it away for free, that is how bad I want out of this mobile home park. I will leave here within the next 90 days, this is a promise. I will never purchase another mobile home in any other park, what a sham! Heather Taylor nor John is going to trap me like this, no they are not! The games they are pulling here are just unheard of and it is stopping here with me.

Hell this manager Heather can't even show her face to residents, imagine that, she runs away. I wanted to retire here, but sadly no, not under this kind of management. This park can not keep a good manager, that tells me a great deal about Sun Communities.

Seems I can not make any headway here, every time I call Corporate, this maintenance John person shows up beating my door down unannounced. Again, don't send him here, I am also armed and I know how to use it. This is their warning! I will protect myself when these people invade my house, come beating my door down and blowing up my cell and not leaving a message, not stating why they are at my home frightening me with their actions. I have that right to protect myself, my home, my property, and I am not one bit afraid to use it! So, these people better come to their senses and act right and leave me alone. I already sent emails to Corporate regarding this, several emails. I absolutely hate this community and I will move out of here legally and Heather, John or Sun Communities will not hold me for anything. I am getting out like many others are doing here and I will leave. You people can't trap me into living and staying here, period, like they are trying to do!!

The Realtor Frank LaMantia said this Manager Heather is crazy and she is "Steering" and "Controlling" the sale of homes so people will get mad and list with her and the Community so she can get all of the commission, this statement came from the Realtors that sell many homes in this park that also had mine listed. That is a Violation of "Steering" as well.
This Real Estate firm will also be reported to the FL DBPR and all the other Officials with this complaint for improperly taking my home off of the market and for stating this Manager is pulling the unlawful "Steering" technique. The cat is out of the bag!

I am a former Real Estate Owner and Broker, these people here don't know me and the fire they are playing with.

I have all emails and all documentation ready to send to the FL. Department of Business and Professional Regulations to file a complaint and for them to start their investigation against Heather Taylor, Maintenance John and Sun Communities Rainbow Village of Largo. The FL. DBPR also said this Manager is in Violation and they could not find a license on her to sell property.

I don't know what these folks think they are doing here but there is a lot of trouble heading their way for attacking me in the manner that they have done for no reason. I will fight to the end, I am not a weak person and I am no way, shape or form scared of these rude, unprofessional people that are here.

Just so you know the BBB, my Attorney, Dennis J. Szafran, The FL. DBPR, The State Attorney General and the Police have been contacted. I will not be railroaded by any Manager here or by any maintenance, or by any other means from these people.

If I do find a buyer for my home, they will be notified to register with the office like they are supposed to. A potential qualified buyer with an acceptable background check better not be turned down by anyone in this office, like they have done in the past, because the people here in this office are also racist. I have also witnessed this in the park and these people working here have called black residents Nigors and I have other witnesses to verify this. Also, one of the maintenance workers resigned because of this trouble last year...I am sure you know about this being in the position you now have with Sun. Seriously now, this is ungodly and very ugly dealings here Natalie.

You are the only person I know to reach out to. This is my notification that I am leaving Rainbow Village of Largo just as soon as I find someone to take my home. So, Sun Communities can not say that I gave no move out notification.

Heather Taylor also does not know how to send emails, she displays all of the Resident's email addresses in her emails. I emailed her back and told her she did not have authorization to display my email address to all of these people and I asked for her to mask my email address. So Heather emailed me back and said she removed my email instead of sending a proper email to MASK people's email address. I never seen a Manager like this, that does not even know how to send out a mass email and protect the identity of Residents. Any person that has management skills and office skills, knows this.

This kind of behavior from a Park Manager and the Maintenance Crew and a Real Estate Firm is unacceptable, unprofessional and just plain against the Law and the Florida Statutes. This uncalled for illegal nonsense, It stops right here.

Thank you.