Horrible !!!! This system costs me so much money. I am a single mother of four children and very upset that they have done me this way . I paid 11,000 dollars since the machine in 2015 and that's not including outrageous water bills. The water company contacts them back in 2015 letting them know it was causing issues with my water bill. They said they would fix it once they got the water bills. NOTHING STILL it is now 2017 . The machine has leaked broke and caused many maintenance issues causing it not to work, constantly run etc. Now I'm at my new address and it's happening again Jason said he is fixing it ! Guess, we will see ! So from 2015 to current my water bills better be reimbursed. If not I am taking legal action immediately!!!!!!!

Multiple "gifts" to thank you?!?!?!?! Get real. Like I said before, they are charging you $6k for a $3k system and you think those extra bars of soap and jugs of detergents are free or a "gift" and "saves you a tremendous amount of money"? Based off your reply, I would have to think that you have been drinking the detergents they have given you as a "gift". The point is they have horrible customer service, charge double for similar systems with like warranties, and they do this like snakes slithering from house to house to try to nab their next victim. STAY AWAY FROM RAINSOFT!

Like other post I have read, we received cold call from someone offering free coupons to come over and complete a free water test. At the end they would give us the coupons and a magnet for our fridge in case we have any future water needs. It sounded innocent enough to my wife so she agreed. At 6pm the next night the overly friendly rep showed up and delved right into an uninvited and completely unexpected 2.5 hour sales pitch finally convincing us our water is hard and that we needed a $5k+ Rainsoft system for our “peace of mind.” Of course we had to make our decision right then and there to take advantage of the reduced price and all the freebies they throw in. Well we were naive enough to write the check that night, but fortunately smart enough to read the contracts fine print that said we have 3 days to rescind the sale. After the benefit of the next day’s research (which we would have done in advance if the real purpose of the visit was initially disclosed), we decided to remove our heads from our behinds and rescind the sale. Unfortunately for Rainsoft, they had already completed the install (less than 12 hours after we wrote the check!!). Not our problem- They should be smart to enough to schedule their installs after the rescission period. Obviously they employ this tactic to pressure any wavering customers to keep the system since it’s already been installed.

Well without disclosing every last detail, the Rainsoft dealer was beyond livid. Apparently we must have been the first people on the face of the earth to change our minds! Among other things, this jerk flat out lied (“our attorneys say you own the system now despite what the contract says”- as if this clown has an attorney on speed dial), yelled, wined, hung up on us, and was just extremely disagreeable. I’ve had easier conversations with my 3 year old. To top it off, our overly friendly sales rep. followed up with his own special phone call. Guess who wasn’t so friendly anymore? That pissed us off the most- this guy is the consummate sales pig- your best friend until he doesn’t get the sale. What a horrible job and horrible human being. In addition, if these guys are so popular with millions and millions of systems sold worldwide, why have a conniption fit over little ol me and my 5k$ system I want to return per THEIR contract? Beware- it doesn’t add up.

Anyway, I have nothing good or bad to say about the Rainsoft product itself. Under different circumstances we probably would have given it a shot. We didn’t appreciate being initially deceived and urged to make decisions without the benefit of research. If this product is so good as they tout, why must they resort to these predatory and unethical sales techniques? Beyond that, can you imagine if we had kept the system and had to deal with these guys going forward for maintenance, repairs etc.?? Good grief it gives me chills just to think about it. Everything about this experience makes us nauseas and that much more cynical. The best I can hope to do is share our experience with others in hopes they don’t get caught in the same trap. Rest assured we will be telling our friends, family and anybody else that will listen to stay clear of these creeps.

The system does everything Rainsoft says it will do. If comes with a lifetime warranty.The cleaning products are great and make the system affordable and as for having to make a decision on the spot, if someone is going to give you multiple gifts as a thank you for getting your business today and it saves you a tremendous amount of money, thats a bad thing? People, get over yourselves for blaming the salesman who TWISTED YOUR ARM. Your all grownups with minds of your own