Dear Team,

I had received a settlement plan from Rak bank and i had done the payment on 28-07-2021, email for settlement plan was forwarded by Tejas modha [email protected] and i had payed my first installment of 10000AED,
after the payment i had reply to the email to Tejas modha and collection at RAk bank emails ID with the receipt of payment done, today again i am getting call from india -sun shine solution and requesting to share receipt with them, why i need to share a payment receipt to a third party like sun shine solution, many times i had informed MR tejas i am here in Dubai, why still i am receiving fake call from India after the payment, sun shine solution they are saying they are part of Rak bank,i am here in Dubai and still why i need to get calls from India after my payment.
Sujit Ghadai
Mohan Jadhav
see the email
Wed, Jul 28, 5:17 PM (18 hours ago)
to me, Tejas, Sujit

Dear MR. MIRAJ POTHIYIL SASEENDRAN,


Kindly share the receipt once paid.

Thanks
Mohan Jadav

dear Sir/mam
i am customer of rak bank and i had my end of service benefits deposited to my account. it was on hold since i had a loan and i submitted all the documents required by the bank to deposit the amount in my account. the customer service person at AL QUSAIS BRANCH DUBAI called me again after two days and asked me to come to bank. She cut down some of the forms of bank and put tick mark in some other colums and made me to countersign telling that my amount will be released soon. but she cheated and made it to pay in the loan instead of releasing. i went there again and even the customer service manager dont want to help me. instead he is telling that i can complaint. his name was Mr. mohammad safwan. pls do the necessary to put the end of service benefits back to my account.
m-0527057370

Dear Sir/Maam,

With due respect, I would like to address the money transfer issues from RAK bank and requesting swift corrective action from the RAK bank’s end.
sir, I am a regular account holder of RAK bank bearing A/c no: XXXXXXXXXXXXXX at Rakez building branch. On dated 26/12/2020 I had sent an amount of 2495AED (50000INR) to my Indian account. The transaction was a successful one and we have withdrawn the money from the Indian account respectively. After a while, again 2495AED (50000INR) has been credited to my same Indian account (beneficiary) which we didn’t have requested (error from RAK bank IT team as per the RAK bank staff).

Kindly note that at the same time I have informed the RAK bank customer care of their corrective action. Then the bank authorities held on to my RAK bank account.

On 12/01/2020 my salary has been credited and an amount of 2495AED has been debited from my A/c accordingly (for the second time transaction- which was mistakenly done by RAK bank’s end). Parallelly, I was unable to withdraw the amount from the Indian account as it has been holding on by RAK bank authorities.

Please note that at present the RAK bank has debited my cash for the transaction and I am unable to withdraw my money from my hometown which I believe is an inconvenience caused by RAK bank authorities.

Later on, WRT my several follow-ups with RAK bank staff, they had requested the beneficiary bank for the release of the payment. On 22 we have received details from the beneficiary bank that the amount of 50000INR / 2495AED has been remitted back to the RAK bank itself.

Please note that as per the telecon while ago, with one of our customer service executives with regards to the complaint regarding the transaction from last month. Hence, we would like to note the reference number 21049600 and requesting you to find the attached document of the beneficiary bank stating the amount which was returned to the RAK bank after several follow-ups.

We humbly request you to have a look into this issue and resolve it,

Dear Sir/Maam,

With due respect, I would like to address the money transfer issues from RAK bank and requesting swift corrective action from the RAK bank’s end.
sir, I am a regular account holder of RAK bank bearing A/c no: XXXXXXXXXXXXXX at Rakez building branch. On dated 01/12/2020 I had sent an amount of 2495AED (50000INR) to my Indian account. The transaction was a successful one and we have withdrawn the money from the Indian account respectively. After a while, again 2495AED (50000INR) has been credited to my same Indian account (beneficiary) which we didn’t have requested (error from RAK bank IT team as per the RAK bank staff).

Kindly note that at the same time I have informed the RAK bank customer care of their corrective action. Then the bank authorities held on to my RAK bank account.

On 12/01/2020 my salary has been credited and an amount of 2495AED has been debited from my A/c accordingly (for the second time transaction- which was mistakenly done by RAK bank’s end). Parallelly, I was unable to withdraw the amount from the Indian account as it has been holding on by RAK bank authorities.

Please note that at present the RAK bank has debited my cash for the transaction and I am unable to withdraw my money from my hometown which I believe is an inconvenience caused by RAK bank authorities.

Later on, WRT my several follow-ups with RAK bank staff, they had requested the beneficiary bank for the release of the payment. On 22 we have received details from the beneficiary bank that the amount of 50000INR / 2495AED has been remitted back to the RAK bank itself.

Please note that as per the telecon while ago, with one of our customer service executives with regards to the complaint regarding the transaction from last month. Hence, we would like to note the reference number 21049600 and requesting you to find the attached document of the beneficiary bank stating the amount which was returned to the RAK bank after several follow-ups.

We humbly request you to have a look into this issue and resolve it,

sir, i am regular account holder of rak bank bearing a/c no;xxxxxxxxxxxxat rakez building branch. on date 1/12/2020 i had sent an amount of 2495 AED to my indian account. transation was a sussessful . after a while ,again 2495 AED HAS BEEN credited to my same indian account( beneficiary)witch we didnt have requested (error from rak bank team as per the bank staff). kindly note that at the same time i have informed the RAK bank customer care of their corrective action. then the bank authorities held on to my rak bank account. on 12/01/2021 my salary has been crited and an amount of 2495 AED HAS BEEN debited from my ac accordingiy (for the second time transation witch was mistakenly done by rak banksend). parallelly, i was unable to withdraw the amount from the indian account as it has been holding on by rak bank authorities.please not that at present the rak bank has debited my cash for the transaction and i am unable to withdraw my money from my hometown witch i belive is an inconvenience caused by RAKbank authorities.later on WRTmy several follow ups with rak bank staff they had requested the beneficiary bank for the pyment .on 22/01/2021.we have recived details from the beneficiary bank that the amount 50000INR/2495AED has been remited back to the rak bank itself.please note that as per the telecon while ago, with one of our customer service to the complaint regarding the transation from last two month. hence we would like to note the reference number 21049600.we humbly request you to have a look into this issue and resolve it.

Hello team,

My name is John.. On29/9/2020, I tried to deposit 6000 AED to my account though ATM com Cash depositing machine with code-0581 in Karama near City Mart branch. But I got an error message saying that the transaction cannot be processed and the money has gone stuck inside the ATM/CDM and the debit card also got stuck inside the machine. I have my relative in the hospital . I need my money immediately. Please help me.

My contact +971 558744379.

Hello team,

My name is John. I am a RAK Bank customer . Today 29/9/2020, I tried to deposit 6000 AED to my account though ATM com Cash depositing machine with code-0581 in Karama near City Mart branch. But I got an error message saying that the transaction cannot be processed and the money has gone stuck inside the ATM/CDM and the debit card also got stuck inside the machine. I have my relative in the hospital . I need my money immediately.

My contact +971 558744379.

Hi,
My name is Mohammed Zabi Ulla, i called the customer care for a general enquiry for using the credit card and converting it in installment basis. They asked to type in my card number and the pin. So i did, when finally i got connected to a lady, and asked her about the information. She said that, she is blocking all my cards. I asked her for a reason, she told me that the third party was present. The so called third party was my wife sitting beside me in the need to understand the procedure to buy a device on installment.
The lady, without solving my queries straight away said the card is blocked and said to visit nearest bank.
And then, i got to know ALL MY CARDS ARE BLOCKED without a valid reason, my debit card, my credit card, digital banking. I wanted to make an important deposit or transaction. I cannot do it now.
I visited the bank, they are asking me to PAY...
I denied, i don't want to pay for such silly rubbish behaviour.
We trust banks, open accounts... for something good.

I seriously dint believe RAK Bank would do this, i was really happy when i opened an account in your bank.

And now, i have nothing but regret... regret just because of your customer support representative, Who neither solved my query but resulted in creating hell lot of problems for me.

I guess RAK Bank does not train their CSR to put them into more problems whenever they call them to solve their issues.

This is *NOT A CUSTOMER SUPPORT*.

Seriously unhappy with the procedures.
I have the complaint number in hand and i don't know what to do with it. Sit and wait, for a call from customer support...till then make no transactions?

How will i trust the people, i call CSR, they are so rude that they don't even bother to listen.

How will i get the help now, i dont want to pay, why should i pay for something with no valid reason.

What a sad experience I had with this bank. A certain Muhammed Huzair (I apologize if I misspelled his name) called me from the collection department of Rak Bank and started telling me personal things like:

"Why are you lying that you're in a meeting"
"I hear music, why are you lying that you're at work?"
"You borrowed MY money and now you don't want gto pay"
"You borrowed money from MY bank"
"Nobody gave you permission to be late"
"My supervisor doesn't have time for you"
"No, you can't speak to a supervisor, he doesn't want to talk to you"
"I didn't even start the harassement. It's just the beginning"

This is just a small list of things after he called me 84 times on my mobile and roughly 20 times on the landline, being rude to our receptionist as well.
This thing just blew out of proportions and it will not be tolerated.
From 9 am to 7 pm I received all these calls, sometimes even 2-3 calls in 1 minute.
I managed to speak to the Floor Manager and he told me that this person is not allowed to call me, but he still did.
In the evening he called me 29 times in 20 minutes.
Nobody is allowed to treat me in this way! Nobody! I am customer of this bank and I should be treated with respect.
Everybody should be treated with respect! Don't hire bullies in the Collection Department. Don't embarass and threaten your customers.

Good day

i asked one of the Sr Relationship officer-Personal Loans Abu Hail branch Dubai Vinod Ramakrishnan

T: +97142139162 | M: 0559791245 if i can apply for a top up on my excisting loan. i applied and all the paper work and my signature was obtained from me.
Vinod contacted me during the first two weeks on a regular basis and asked for more documents and i supplied them. then suddenly he did not answer my e-mails and whats up, after promises from him on behalf of Rak bank nothing is fortcoming this has been three months since my application. he never answers my calls or even e-mails and i have send more than a dozen messages and e-mails. no response. if this is how the staff of Rak Bank treats clients then i would not suggest any person to join Rak bank. this is a disgrace from their employees to treat clients in this manner. i have joined RakBank through promises from this man and he is disrecarding my calls, messages and e-mails. it would be very proffesional from any person in Rak Bank to let the client know sorry it is not approved after i was told that it is. this is a disgrace for the baking sector if their is nothing done and as i mentioned i will not sugget any of my friends or other expats to join Rak Bank does not matter what their promises is.

i hope that i will get a answer on my complaint because contacting Rak Bank is of no use and even the loans officers. they promise but they dont deliver on their promises.

I already settled my credit card (5239 2668 5650 6018) in Nov-2010 and obtained a clearance letter dated 6 Nov 2010 but Al Etihad Bureau Report is showing an outstanding credit card of RAK Bank under my name, which become delinquent and the balance was written off. Please note that I voluntarily settled the outstanding balance in one shot as agreed by the RAK bank officials.
I noticed this in 2016 and wrote to Mr. Sumit (Email: [email protected]) in April 2016 but issue is yet to be resolved even after Two years. As a result, every time I apply for a loan, I gets rejected due to the mistake of your bank made Eight years before (in 2010). Also that made in the list of defaulters and negative image in my bank Emirates NBD.
Now I need urgent loan and would appreciate if you could resolve the issue.
I can provide the clearance I obtained and email sent to Sumit as a proof.

I already settled my credit card (5239 2668 5650 6018) in Nov-2010 and obtained a clearance letter dated 6 Nov 2010 but Al Etihad Bureau Report is showing an outstanding credit card of RAK Bank under my name, which become delinquent and the balance was written off. Please note that I voluntarily settled the outstanding balance in one shot as agreed by the RAK bank officials.
I noticed this in 2016 and wrote to Mr. Sumit (Email: [email protected]) in April 2016 but issue is yet to be resolved even after Two years. As a result, every time I apply for a loan, I gets rejected due to the mistake of your bank made Eight years before (in 2010). Also that made in the list of defaulters and negative image in my bank Emirates NBD.
Now I need urgent loan and would appreciate if you could resolve the issue.
I can provide the clearance I obtained and email sent to Sumit as a proof.
I hope to hear from you soon otherwise I left with 2 options to compliant Central Bank and publish it in media/newspaper.

Rak Bank is charging me by refusing to take my company renewed License copy along with the new sponsor Documents and all relative papers because they are asking me why I did not have many transactions????? !!!!!
The customers service manager is asking me unless you do not Submit you OTHER BANKS Bank statements to us to review we will not take your License copy!!!!! And they keep charging me and Briching my Privacy.Rak Bank Sheikh Zayed Road Branch.
Do to their unprofessional act I would like to discontinue working with them and close my account. I have approached them 2 times and had to wait for more than 90 minutes each time till someone talked to me even the Branch Manager was so unprofessional by asking me to bring your other bank account s statements just to update my License.I have a official complaint. My contact number is 050-6577058 would like to hear from the Rak Bank an explanation .my Co.name Sanco General Trading LLC .i want all the charges to be dismissed ASAP

My Rakbank Acct was blocked On 17/09/2017 & No Intimation Was Sent To Me Till I Called On 7/10/2017 To The Cust Service To Check about Bounced Cheque Even After Me Depositing The Required Amount.
CustService Were Not Able To Provide Any Info. on Why My Account Was Blocked & said They Will Arrange For A Call Back From The Person Who Can Give Me Info. But the cust service manager, Mr. Mohammed, was not able to tell me anything other than that there was an amount recall on my account.
My mother, Mrs. Mayaprabha, had transferred an amount of AED 27,735.00 from India on 28/08/2017 to me & as per Mr. Mohammed, RAK bank manager, said that there was an amount recall by the sender.
I checked with my mother & sender bank & confirmed no recall was initiated. RAKBANK is not providing any info on how to resolve the issue even after repeated calls and requests. Kindly help at the earliest.
Smitha Mohan
0561199707

Dear Head of Customer Care/recovery unit,
Greetings!

I am holding RAK bank business and platinum credit card (5362********5007 & 5239********6036). I am self employed but due to current market situation, my business is not doing well.

I have financial obligations which i am not able to meet. Trying my best to cover up gap and to be current on my monthly statements. However, I am unable to meet financial liabilities with your and other banks even my personal financial requirements.

Payments which I am paying to my credit card all going towards purchase interest and late charges where principal stands the same and not reducing. I want to pay off my credit cards instead of getting collection calls monthly but my business is in loss and not allowing to settle in one go or pay on time. Please understand, moving me to collection bucket every month and harassing me is not gonna make money out of me as I don't have available funds to clear due payments. I am unable to cover my utility bills and kids school fee. Because of these circumstances,I am sending family also back home as I cannot manage over here.

I know all the banks are having the automated procedure of maintaining DUN history and accordingly, customer accounts move to collections. But please lets not waste your collection efforts for me and I know my liabilities which I am liable to pay. I am not denying that. I need help to come out of this debt and simply seeking support to be regular or your credit cards.

I humbly ask for assistance, so i can pay my liabilities on time. I require fixed monthly payment plan to stop interest and clear outstanding. Please provide discount on finance charges and convert remaining into monthly EMI at zero interest which I can afford as per my current financial position. Please accommodate in order to settle your credit card before due date. I am aware that my rating with bureau and central bank has been spoiled.

Awaiting for a favourable response.

Regards

Khurram Shahzad
055-3995999