To say that I'm very disappointed and frustrated with my dealing at Rangeland RV would be a gross understatement. When my wife and I purchased a new 2012 Rockwood 5th Wheel from you on 22 June 2011 I expected that you would honour the written agreement in the Forest River owner's manual. Let's deal with the radio issue first. I expected the unit to operate as advertized (i.e.) the AM radio and weather advisory station to work. I live in Calgary on a hill in the inner city. There are nine AM stations that I can get clear on a low cost portable radio but I can't get one in the trailer. I know the unit was replaced with another brand that also doesn't work which leads me to believe that the radios are of a poor quality and/or there is interference in the electrical system...and let me be clear; the only reason it got replaced was the phone calls I made to Forest River. Your solution was to sell me a booster and have it installed at my expense. That was an insult!! It's like saying here's the radio but to hear anything will cost extra.

I also believe your service department needs some serious customer service training. I had my trailer into your shop on four occasions and not once did I leave without being angry or frustrated. Russ Spencer with one exception which was on 28 March 2012,
protrayed himself to me as arrogant, rude, and in desperate need of a course in public relations.I say that for the following reasons:
on 20 August 2011 I advised him that the radio was not working properly. When I returned he said..the radios fine...When I protested he stated...my tech says its working fine and that's what I go by...so much for asking me why I thought there might be a problem?? On 3 October 2011 I reported that the light bulb on the hood fan needed to be adjusted because there was a burn mark on the lens. He replied..you left it on too long...That took another phone call to Forest River and me demanding the name and phone number of the manufacturer for verification to get that nonsense stopped. Your solution was to replace the bulb with one from Forest River and replace the len from your extra parts bin.( insert laughter here.) On 13 December 2011 I at your request I took the trailer to your shop to rectify the radio problem. The battery was in the trailer so I could operate the front jacks. On 14 January 2012 the weather was turning cold and I was concerned about the battery so I went to your location and as expected the battery was dead and still in the trailer. When I confronted Spencer he laughed and said...Well that's your fault...you were told to take the battery out...When I denied being told any such thing he stated...Yes you were and in fact you signed the work order which is stamped with that information...When he discovered that he was wrong his only response was...Well if there is anything wrong we will fix it. ( apologies must be optional there because not once did I get one.)To date my trailer has been in your shop for 135 days and the radio is still not working. You can say that you can only do work approved by Forest River, but understand one thing. I BOUGHT THE TRAILER FROM YOU. I expected you to be an advocate on my behalf to rectify a wrong. So in conclusion it is my opinion that buying from you is like buying a TV at night from the trunk of some guys car. The Credibility, Warrantee, and Service is the same...BUYER BEWARE...Bob Walker