We have 1 missed payment which is the very last payment as we paid 4 years and 11 months with no missed payment and even during lockdown, we still fund the Bank account even they stopped taking effect the DD due to Bayanihan Act as per President Duterte. We only came to know about the missed payment around Jan2021 when we were asking for them to provide us confirmation of full payment. So to cut the story short, we fund the RCBC Bank account and we inform them that the money is there and they can take effect the DD authority. But after several emails, calls, we only received an email reply on 5 March again saying that we have 1 month unpaid. We again explains ourselves and again advised that fund is there and they can take it to pay off the loan. But after that email until now, no response still. I don't know why they are taking this long to respond or to action. We have not advised if there is a specific process to pay off car lloan when payment is missed, they just keep on saying (Customer service) that we have 1 month missed payment. It was really frustrating especially, you have done your part and now the ball is on RCBC side, but they just drop the ball. Not really happy. Not satisfied at all to think that I am begging for them to take my money and pay off the car loan so we can pick up the ORCR. I just really hoped they be what they are to be, if they are a Collection Department, then they should help their Customer to be able to pay off and provide clarification. But what is happening is, it is the Customer chasing for us to be serviced by them.

Until now still begging and since we paid Feb, until now, no action still from Collection Department. Oh my, just really very disappointing RCBC Chino Roces Branch in Makati.