Card Capture not my fault. I want to complain the policy of what your teller is saying. It's not my fault that my card was captured. I havent started any transaction. I told the teller that I need the money to buy food for my family and she said that she dont know what to do on that either she is just following the policy. I dared them to transact with the same atm. They refused. She told me that I need to go to my branch to get my card.let me wait for 10 mins. After seeing that my card is with them. Told the teller that it is not my fault. Told her that I need to have the money. I told her to transact my money and I can give her my pin. Still she refused. Name of the employee that I talked to was 'yam'. I need a feedback on this. This shows that even if it is not the fault of the customer you will still let them suffer. Here's My number 09064893888. Giving you 5 business days to provide feedback. I need to know as well why my card was captured. If it is my fault or your machines' fault. Thank you

- Mark Philippe Balgue
Assistant Vice President , IQOR Philippines Inc. Bell Canada BRS program.