Dear Sir, Madam,

Today I received your invoice nr. 895735 dd 10-10-2018 from contact: 348514493 with the payment taken from my creditcard for a towing. This is not to me to pay but to the Company and staff of Dollar rental / Hertz.

When I pickedup the car the wheel was already soft, because I take always foto's from the car. So I can prove that the picture was taken the day I was given the car in Bari.
The staff did not look good at the car, and it should not have given to me to drive with it.

After a couple of day driving (Thank god that nothing happend) I saw the wheel was very soft so I drove to a garage, while giving air to the wheel the garageholder explaint to me about the desktop atached is the photo (wheel - pneumatico) what I did not understand what it was.

So I called the company and somebody came to have a look, also we found out that the wheel had a nail and with this nail your staff gave me the car already in Bari. I had to go to Brindisi to pick up a new car so I was bussy the whole day with your company and the car. I had to cancel important meetings and appointment because of the fault by your Company I lost the whole day.

The fault was also notified already to your staff in Brindisi, who was telling me to make inmediatly notice of it, sens to this email:

"[email protected]" <[email protected]>
datum: 6 okt. 2018 15:20


I would like to see as soon as possible a refund of the 150 Euro of the towing, because your staff gave me a car that was not in order already from Bari .

Hope to hear from you soon and see the refund credited to me creditcard.

With kind regards,
Nicolette van Kruiselbergen

[email protected]