Rented two videos from Redbox, the machine took my credit card number, zip code, and email. The machine NEVER dispensed either movie. I called the 800 number on the machine. After 30 min in the night cold and snow, the customer service rep was an IDIOT who put me on hold multiple times, said I had "reserved the movies on line" (I had not), and I still worry the REDBOX will charge me for not returning movies I never received. He also said the time this mess took was "not his problem". WOW...DO NOT TRUST THIS COMPANY WITH YOUR CREDIT CARD NUMBER GUYS!!!