I do not use my primary email address due to spam mail while using Redbox. My husband also does all the finances, however I finally caught Redbox charging me multiple days when I would only keep DVDs out for one day. I contacted Redbox with no resolution. They have charged me over $30 in fraud charges in the last year. They have called me a liar and I am highly appalled. If I wanted to spend all the extra money I would have just rented direct from my cable company. I would be happy with credits back if not money back on my credit card. This is theft and a criminal act. I have read this has happened to many people. I want this resolved. Customer service lied saying there is no corporate number. I found corporates number and they will not respond. Something needs to be done.

When it comes to their pre-authorization hold, no money is actually taken our of your account at the time the disc is dispensed from the kiosk. The pre-authorization hold is sent to your bank & then your bank must then tell Redbox whether or not you have sufficient funds in your account. The only time money is ever collected from an account is after the disc is returned (for the total # of days you kept the movie/ game) OR if it goes the full 25 days, in which case you will be charged the full price of the disc & will not be charged any more fees, the disc is yours to keep at that point. Redbox does not overdraft accounts either-- if there is not sufficient funds in your account, Redbox will take what it can... then try again in 7 days to collect the remaining funds. if the funds still are not in the account, another 7 days will go by until they check again. this continues until the full amount can be collected. The pre-authorization hold is a safeguard for Redbox against being completely ripped off for DVD's that a customer knows they cannot afford.

its still wrong they should charge u the rental the first night not do a pre authorization lmao on that one

sticking to netflix better business for me