If you want action, forget about dealing with the useless people at Reliacard. Direct your complaint to any or all of the following. Only an uproar from the public will move this issue. Here's their head office.

US Bank [Reliacard]
800 Nicollet Mall
Minneapolis, MN 55402-7000
https://www.usbank.com/en/personal/PersonalCustomerService.cfm
(800) 872-2657

I got through with their phone number in less than a minute even though they'll give you the same non-answer but it's a good way to vent and let them know your anger..

Try the Better Business Bureau and file a complaint:
https://www.bbb.org/us/mn/minneapolis/profile/bank/us-bank-0704-407

Send your complaint to your regional TV stations and newspapers, your state rep and senator, and your U.S. senator, MAKE SOME NOISE!!!!