Reliance staff have revisited the billing matter and they have resolved it to my satisfaction. Additionally they have committed to review their policy to make sure it has some flexibility to accommodate Older tank returns.

I appreciate you following up Tim. Thanks again. RM

The rental water that was 20 years old that i returned and was charged a "Damage Fee' - the Reliance Customer Service Rep explained that the unit might be refurrbished. Imagine that Reliance might take this 20 year old heater and re-rent it. Good luck to the next renter of this water heater! Imagine any company admitting that they might refurbish such an old unit or at the very worse using this as a reason to soak me for an extra $110 dollars after being with thyem for 23 years!
There is no shame at Reliance Home Heating!

As I mentioned in the previous post Tim, please contact me at [email protected] and I'll do my best to look into this further. Thanks. RM