Bad experince from Benchmark Jalandhar
Misbehaved, abused, job not done
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Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how