I'm super disappointed with Renault Centurion as they failed to step up and fulfill a promise that one of their managers made.

I applied for my Renault Stepway in 2014 and I was assisted by a sales consultant named Storm Mcleod who later became manager. As per our agreement between myself and Storm, my service was supposed to be up to 90 000 km and I still have our conversation on email to prove it.

Sadly when I made contact with Storm on the 10th June 2019, he told me that he no longer works for Renault Centurion and that I should call them and provide the email conversation as proof that they are supposed to pay for my 90 000 km service. On the 18th of June, I sent an email to Wandile Hlophe who was the dealer Principal at the time regarding the matter and he was willing to help. He referred me to a lady named Yolandi Robbertse who then referred me to Monique Swart from multifranchise. I communicated with Monique from the 18th of June till the 26th of June and according to their records, Storm did not reload the service plan to 90 000 km. The service plan that was purchased at the time was a 2 year service plan that only covered the 60 000 km service as well as the 75 000 km service.

I contacted Wandile regarding the finding so he could make the call on what must be done going forward and to my shock, I was advised he no longer worked at Renault Centurion as well. I tried several times to get hold of anyone who could help me but my calls would be transferred and no one would pick up. I then decided to take my car to Renault Northcliff for service last month and I was charged R 6 500, initially the service cost + R 9 000 and "they gave me a discount" however I would appreciate it if Renault Centurion could reimburse me my money.

I look forward to my complain being resolved.

I bought a brand new Renault KWID Climber from RENAULT CENTURION.
The entire sales process has been a complete nightmare!!!

Upon handover on 04/05/20178 I discovered that extras like Matrix and smash and grab was added to my OTP. This was never discussed with the sales person, Nico van Wyk beforehand. The Matrix and smash and grab was already fitted and since I was planning on having it done anyway I accepted it. I asked Nico to send my a copy of my contract on the day, as well as the certificates for the smash and grab and Matrix.

After numerous e-mails, phone calls and WhatsApps I finally got a copy of my contract on 14/05/2018. On the day I was also promised that my number plates would be fitted at the latest by that Wednesday. Once again I had to follow up, e-mail etc to get it done. Finally I had someone come to fit my numberplates on 18/05/2018. The lady, Yolande also brought along a new contract for me to sign, explaining that the car description on the previous contract was incorrect. Yolande also promised to send me the certificates that I asked for.

On 21/05/2018 I send Yolande an e-mail requesting the copies of the certificates. I then received a call from her to inform me that Matrix was never fitted. Matrix was only then booked and fitted to my vehicle later that afternoon. If I did not insist on the certificates Renault would have defrauded me out of my payment!

I then had to continue fighting for copies of the certificates. I contacted RENAULT CUSTOMER CARE and was advised to speak to the dealer principle, Wandile Hlophe. Finally after one hell of an effort and fight I was send the certificates on 23/05/2018. I also picked up that I paid for something called a RENEW TECHNICAL PLAN. I asked what that is for? And up to today still has not received an answer from the dealership!!

On 30/05/2018 I discovered that the numberplates fitted to my car was incorrect! So I spend the entire day fighting with RENAULT CENTURION to get that sorted!!!

I then proceeded to send complaints to Niel and Brett from Renault SA. NO RESPONSE!!!

My advise? DO NOT EVER EVEN THINK ABOUT DOING BUSINESS WITH RENAULT!!!! They are a dishonest bunch that does NOT care about customer service!