bought a new Sandero plus last year August from Renault Bloemfontein. The car currently has 8000km on the clock and the engine light came on. I phone roadside assistance and they said that they will sent someone to look at the vehicle. They never sent anyone. Just a lowbed and loaded my car and left me without a courtesy car and I ended up missing my little girls provincial hockey trails. This morning on my way to work the engine light came on again. I'm not in the mood for a fight like the previous time and I really need your help. I'm paying a arm and a leg for the vehicle and the service from bloemfontein is rediculous. Please assist me, I'm tired of this situation.

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.




GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)

to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner



- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)

to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.




GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)

to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner



- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)

to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)

to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

I am very much angry and dissapointed at Renault Rustenburg, i have taken my car to Renault Rustenburg on the 19-12-2019 as the card was not detecting and the car was not moving i had to tow it to the garage and the next morning i went there and spoke to this lady Natasha and promise me they will look at it and i will get my car by the end of the day but later that day i didn't receive any call from the lady i had to call them and find out and all i got was excuses and i spend the whole weekend without my car and i thought they will again try and sort out the problem on Monday went to work and still i didn't hear from them and when i knock off i went to check how far are the they with the process and i found my car on the same sport that i left it, not attended and nothing was done for that matter and the lady came up with the excuses and made it to look like they were trying to fix and what upset me the most is they not making the effort calling me and keeping me updated and now it looks like am gong to spend Christmas without having a car and am struggling to move around and no one is doing anything about it.

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Bad experince from Benchmark Jalandhar

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma 
1:49 PM (48 minutes ago)


to me, In 


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done.. 
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

I had an accident on Monday due to failed clutch and brakes. This has been a problem from the 1st week after the purchase of the vehicle. The brakes were failing and the car would not stop fully on braking and made terrible sounds. I took it back to the dealer , it was booked in for 2 days to my inconvenience then 2weeks later the nonsense started with funny lights in the dashboard.

I had an accident on Monday and have been struggling to get hold of anyone to help until the sales person I bought from got me the numbers. Still those number are not manned I get put on hold for London and wasting my airtime.

I need an investigation done and this whole matter sorted. Their vehicle almost killed me.

Good day.
On 26/03/2017 I took my Duster for a 15000 km service and they indicate that my shocks are worn (can proof - letter)They refuse to pay until today or replace the shocks.I,m under the suspicion that this is cover under the guarantee and I also paid in R1026 on 31/03/2017,this car was only one year old.Vin VF1HSRCFN54535794On 26/03/2017 they was willing to replace the shocks but not now!

Purchased a new Renault Qwid from Renault Paarden Island. First problem the exhaust kept breaking and eventually told that there was a problem with the exhaust and a new version was available but had to wait days for it to be fixed.
Second problem, car smelt of something burning, opened bonnet and found oil leaking over manifold. Tappet cover cracked still under guarantee. Car taken to Renault Paarden Island and it took two days before I called for feedback. Later that day told it could take * to * days to get part and if not available in SA it would take between * to * weeks for part from India to arrive in Cape Town.
It took only * days thankfully. Without a car for * days!!!!!!!!!!
Received car back from Renault Paarden Island only to still smell oil burning, Stopped car and oil that had leaked had not been cleaned off engine, so when engine got hot it started to smoke again. Then I checked oil level only to find the oil level was low as a result of leak. As the repair was done under warranty I expected oil to be replaced, How does Renault return a vehicle to the client with the oil level low. Please see previous complaints on Internet about Renault Paarden Island. it seems Renault SA does nothing to remedy customer complaints about poor service from Renault Paarden Island.
Dealers don't hold stock resulting in delays getting vehicle fixed.
Unacceptable Renault SA.

Good Morning Sir / Madam,
I would like to report non payment to my company after we did 4 cosmetic repairs on vehicles at Renault Group 1 The Glen.
I have not received a single order number from them since 16/05/2019 The amount does not come to much R 2650.00
Please would you look into this matter.
We are a small business and cash flow is important to us to keep the company running.

Kind Regards,
W.Leijdekkers
Paint Wizard.

Dear Sirs

I am D. Ahmed Samir, I own a Renault Fluence model 2011 since October 2010.
I purchased my car from one of the Egyptian distributers.
Since I purchased my car, I had no problem with the air conditioning but 2 months ago the compressor of the air conditioning system damaged and accordingly I purchased a new one from the official agent (EIM company) from their branch in Obour city in Egypt. I replaced the defected spare part with the new compressor but I found a severe decline of the air conditioning system performance that the efficiency of air cooling inside the car becomes very low that sometimes while I turn on the air conditioning of the car with the maximum air speed and the lowest temperature I do not feel the cold air.
I returned back to the agent workshop in Obour city and reported the problem and they receive the car inside the workshop and made the necessary repairs but no improvement.
I returned back again to them and they promised that they will solve the problem and made the necessary repairs as they told me but no improvement also.
I am sending this complaint to you directly because I know that you are a reputable company and you are keen about your customer satisfaction.
I was very loyal to Renault brand and I kept recommending your Fluence to any one who would like to buy a new car but with this problem I can not find the efficient after sales service and frankly speaking I am thinking to change this car with another brand and will not recommend your brand to any one of my colleagues until you give me your support in solving my problem.

Sorry for the long message but I wish I was comprehensive enough.

Best Regards
Ahmed Samir

Good day

My wife bought a new Renault kwid at seamans Renault port Elizabeth south africa, first the sales person were good but the service after wards is very bad

For the Car got a dent in it at the hatch that renault promised to fix and it still haven't been done the spare key do not work on the car for its a other Renault kwids key when we took the car in for faults on it the mechanic says the car must make the sounds and I also ask them to service the car on the 12500km mark for I do nearly 1500km in a week it is currently on 14800km and now they only want me to bring it in over a weeks time for the car will be then more than 1000km over the service limit and then they want me to pay cash for it as for I got a service plan on the car


I need your feed back and response urgently on this matter by the end of the day

As for if I don't get feed back we will go to the media and social media and we will advise people not to buy at Renault for the service is bad

I bought a brand new Renault Clio on the 25th of April and since day one I have had problems on the car and reported them to the dealer. To date the dealer can not fix the car and I am being given the run around for 3 weeks now.

I have spoke to the head at the dealership and ask that they replace the car as I am not happy with the car and service I have received and the fact that it is now 3 weeks and the car is not fixed, I would like a new car as the engine light comes on and off at times and the car stalls but no faults are picked up on their computers. I was told if the light goes off, then their machine would not pick up a fault as it cannot locate the problem, and because of this they will not be able to attend to that fault as they would not know where the fault is.

I am not happy with the dealers service and the way this was treated. I have since day one given the dealer a chance to fix the car and its 3 weeks later and nothing on the car has been fixed. I do not want this car and nor do I want to take another car from this dealer. This deal needs to be canceled and I am happy to take the same car from another dealer as I would not like to be treated like this again. This is a brand new car.

The faults on the car is as follows, and reported.
Vibration on steering wheel
Vibration of the whole car, technition drove with me and confirmed.
Headlights are misting up, pictures taken by dealer as well confirming issue.
Engine light comes on and once the car is switched of it goes off.
Cars cuts out at times when it comes to a stop whilst idling.
Also the cars paintwork was chipped by the sales man few minutes after the deal was signed as there is excess silicon from the rear windscreen showing on the car and he tried to cut it out chipping the paint.
Smash and grab is not done properly on the car as well.
Car has rattles
Car has a knocking sound on the left.

I have given the dealer 3 weeks and nothing is being sorted out. I have been patient enough and also been understanding.

I stress again, I want this deal canceled and will not want anything to do with this dealer as they have not treated me fairly and there is no urgency as well. I have been rational with the dealer and it has not been pleasant for me. At the end of the day, I am the one that will be paying the monthly premium on this car and I am not willing to have a car that I know has issues which a dealer is not going to fix. I was told computer does not pick it up the they would not fix a problem that does not exist. The experience and service is bad and I refuse to have anything to do with this dealer. I want this deal cancel urgently

Today the 30/04/2019 . Took my car for service at Renault Nissan Germiston. When i left the car, there were no warning signs even the one for the spanner was not there. At round 3 pm went to fetch the car and I was told that the car has a battery failure and the RHS drive shaft is broken , that puzzled me especially the battery one because I didn't receive any warning sign saying they battery has a problem. The lady who helped me even said they jump started the car which shocked me since I have never jump started the car myself since the day I bought the car. When i got in to the car iv noticed that now there are plenty warning signs which I was told its because of the battery which never gave me a problem all these years only now after they have serviced the car. This is a bad service I have received from Germiston. I want this matter to be resolved . Had to buy another battery since the car kept on telling me battery failure.

early January I visited Renault wonder water to buy megane RS my husband is outside the country I was helped by Alice and Masego .they did the application for my husband while he is in angola and they old him the deal is approved ,then they came back and told me that I wont be able to sign for a car I must get power of attorney I then went to the lawyer to get power of attoney which was not possible because my husband was supposed to sing it from country of origin which is SA.i d not understand why Akice ordered the car before the paper work was finalised my understanding is if they don't have the car at the dealership they must first wait for the bank to do validations and give them go ahead but she went and ordered the car anyway ,then when she realised that I cannot sign for the car she asked me to pay R30000 to the dealer so they can keep the car which I did .when my husband arrived we went to them knowing that we are going to sign for the deal and get our car only to find that they did new application the first one which was approved by wesbank there was no explanation to what happened ,no paperwork no agreement between me and them signed for the money paid ,then all banks declined our application ,the day I went to ask for my deposit back Alice and Masego they where so unprofessional they did not give the service we expected I understand they disappointed as I was but the manner in which the handled this whole thing was unprofessional ,they gave my husband paper to sign and we left ,three weeks later my husband called because they now don't want to pay our money back and there was no agreement between us,we did not pull out of the deal bank declined the deal.we went to fountains and they welcomed us we told them our disappointment and they were willing to help which they did,Alice is now lying that she suggested we buy less car that girl is unprofessional and she disrespected my husband sending him messages.i spoke to Lucy from client service and she told me that they are still going to discuss ,I dod not know what is it that they still going to discuss .Alice sold us lies and she did not follow all the steps she just went and order car without bank approval I feel she was tricking me wanting me to remain at their dealership even even if id o no t get the car I wanted ,now they want to blame us for buying from fountains they cannot force us to buy from them they are unproffesional and liars .Alice muat be dealt with she is not good .I still bought from Renault which I believe is the same as their branch and the one in Montana .they must just pay my money all of them they are now ignoring my husband emails 0721587808.I DID NOT PULL OUT BANK DID NOT APPROVE PAY BACK MY HARD EARNED PLEASE

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.