Submit a Complaint

Renee's Bridal

United States,
Florida

Consumer complaints and reviews about Renee's Bridal

Kathy LB Send email
 
Mar 3, 2012

Entire bad experience

Renee seems to have forgotten that her business is customer-driven. My 17 year old, size 5 (jeans) daughter went back to Renee's Bridal in Pensacola with some friends to look for prom dresses. She found a dress that she liked but was told she was "too big" to try it on. I went back with her today to look at this dress that she liked so well and, when she told Renee what had transpired, she was told that "no one in her store would have called her fat" and that "she probably is too big for the dress". Renee had not seen the dress. She called the girl over and said, "You won't believe the lie this girl just told me." We bought a prom dress from her last year and spent over $500 for it before alterations and got nasty attitude from her when I told her I'd have the alterations done closer to home. Incidentally, the prom dress last year had to be ordered in a smaller size but fit exactly the same as the sample. Alterations would have cost an additional $117 through Renee's. I paid $45 for the exact same alterations. On a happy note, we found a beautiful (size 4) dress at Twilight Formals in The Bridal Plaza on Nine Mile Rd in Pensacola. No alterations needed!! We were assisted by 3 cute, sweet sales people.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username