we had andersen windows with the Fibrex snap on trim installed. After 5 years, the fibrex bows out and warps. An absolutely horrible product. Windows are great...trim system is a disaster.

We Have been fighting with Renewal by Anderson for a few years now. The install was supposed to take 4 weeks for 13 windows, it took 4 months. The workers they send would leave for hours to get "materials" and come back drunk. They fell through my front door with trim and damaged that, shot himself in the hand with a nail gun, fell and damaged deck coming out of the slider. The contractor begged us not to report because his wife and kid was a drug addict and he could not afford to loose his job. The window finally got installed and we paid for the trim to be redone. This dude slapped the old trim on when we were at work and left. It was awful! A child could have done a better job. Anderson ended up sending out another contractor to do the trim. It is two years later and they have been out 5-6 time to fix issue, nothing ever gets fixed. We cannot even sit by the windows in the house, nothing but cold air coming in. The constantly give us the run around and wont do anything to fix this mess. They tried to give us 2,000$ and sign a NDA for a 23,000$ job. STAY AWAY FROM THIS COMPANY!

I am getting ready to make my third call to Renewal by Andersen to cease and desist with the spam---I am livid- we have been receiving their spam for 3-4- years- once and sometimes twice a week. "Unsubscribing" does not work !!!! I have made two calls already, and the spam will stop for a period of time and then start up again- If your DAMN product was so good, you would not be spamming- people would be begging for your product.-- And the popular definition of insanity is doing the same thing over and over and expecting different results-- WELL, sending your spam weekly without any purchases means that no one wants your feces. All you have succeeded in doing is pissing us off. That makes ANDERSEN a bunch of morons--
When we bought our current house, we replaced one of the windows that was made by ANDERSEN--good riddance

I ordered a srcreen door for my sliding back door It came bent then they ordered another this has taken over a month then I recieved it again worst then the other one ....I called and they said its out of there hands there shipping company is doing it and its out of there control Instead of making me a proirity( the customer)..they told me to buy it from Home depot What happened to Honest reliable dealers that we made rich ?BOOOOO on Anderson

After viewing all of the commercials and the supposed reputation of Anderson and Pella windows, I chose Anderson Replacement windows as an investment in my home. With 3 installations of 20 windows for a total cost of $31,000, I thought my home was complete in the window area. I started in September 2017, work completed in Spring 2018. The windows looked nice, and with mostly casements, functioned well. But now within the last year, I have noticed what appears to be leakage into windows. Several windows have molding cracking, bowed molding, and separation. I notified my local office, and it appears that they are leaning toward it being an issue with my siding installation. I find this difficult to accept. My home was built in 1941, very well built. I purchased this home in March 2012. Initially, lower cost single pane windows were in home. I looked into replacement because of a seal issue with a few windows. I have spoke w/ a home builder and a general contractor, both indicating that any issues should have been noticed during installation. Renewal by Anderson is coming to my home today to take off siding to view "my problem". This is unacceptable! I will not allow this issue to be passed onto myself, the homeowner. Per your warranty "alot of things can change in 20 years, your windows should not be one of them." I expect these issues to be resolved in a professional matter. And after this large investment, do not expect to have this matter blamed on my home.

I receive about a dozen calls a week from this company. I am not interested.
I had a representative from the company not only ring my door bell but knock on my door last week trying the hard sell. I'm not interested and I finally just shut my door to get him to leave. He had apparently been scouting our neighborhood as my neighbors had a similar experience.
I don't need windows, but if I did, this would be the last company I would use.

As a subsidiary of Andersen Windows & Doors, RBA has several functions.
1) They manufacture replacement windows for their own list of privately owned franchises that have names like Renewal by Andersen of the Hudson Valley & Huff N Puff.
2) They manufacture a replacement window and a new construction window (The Andersen 100) for a list of privately owned construction companies located in most areas of the country.
3) They manufacture a replacement window and a new construction window (The Woodwright) that is sold in all the Andersen retail outlets in the country.
The franchises charge the most and have the high pressure selling. The Andersen 100 costs 1/4 of the cost as a franchise window while The Woodwright costs 1/2 the cost of the franchise window. The Woodwright anyone can install (Andersen even provides instructions) while the 100 and the franchise windows must be installed by the retail outlet. The Woodwright is a wood frame window with Fibrex (wood composite) on the exterior and the 100 and the franchise window are all Fibrex. With just a few slight differences in manufacturing, the 100 and the franchise window are basically identical.
The franchises market themselves as the "exclusive" replacement window division of Andersen Windows & Doors.
This is false and misleading marketing.
RBA manufactures replacement as well as new construction windows.
RBA sells to not only to their privately owned franchises but also to other construction companies as well as to thousands of retail outlets (like Home Depot) nationwide.
RBA has only one exclusivity - their privately owned franchises have an exclusive territory to sell RBA franchise windows in.
RBA makes no patio door nor entry door. The franchises sell Andersen (main company) doors just like thousands of retail outlets nationwide. The franchises also sell Pro Via entry doors without informing the customer it is a seperate and privately owned company that has an extensive marketing and distribution system of its own.
With The Woodwright being stronger and more attractive, less expensive, no high pressure selling and install friendly, I see no reason to give your hard earned money to a franchise that misrepresents who they are as well as what they do. Stay away from RBA franchises.

Hey "windowman" aka Geoffery Greene from Kingston, NY aka "the avenger" get a life you useless loser. Just because you clearly sucked as a salesman which is why I went directly through the company rather thab through you for my window project, that doesnt make this a bad company. Move on and good luck in all future endeavors. Personally I'm not positive how true all of your claims about the products mentioned above are, but what I do know is that I am very satisfied that I went with my thoughts on how much more credible this company is opposed to a 70 year old unsuccessful in everything he does, simple simon type person with no home no family no life and definitely no money waste of air and any occupied space individual like yourself. Thank you have a nice day.

Pella Warranty: 20/10/2 20 on glass seals 10 on non-glass 2 on install all FULLY transferable.
Pella has etched product keys in their windows since the 70's
Most window companies in my region DO charge by the opening and not by what is included I.E. there would be no charge for grids to be installed.
Up until 3 years ago the RBA website actually had a breakdown of performance comparing fibrex to wood, and the pine window (Andersen Corp) out-performed it in every category.
Fibrex is not wood, that is accurate, it is saw dust and glue, with several different material properties contributing to is longevity or quick demise.
I am located in the northern energystar region of the United States and would purchase wood clad (Marvin, Pella, Andersen) over the fibrex window 100 out of 100 time regardless of price.
The RBA (and 99% of all vinyl window companies) install practice is what is considered a pocket install where the work is done almost entirely on the ext of home and int trim is untouched. This is what has lead to the air, water, insect issues people see. The old frame from that "rotten wood window" is still in the opening, RBA just covers it with some ext. trim so that you cant see it.
The proper way to replace a window is to remove the entire unit down to the rough opening and re-insulate, seal, and trim the entire window inside and out, just as if the unit was a new construction unit without a nail flange. Flashing tape is a must. If done properly in an area where you get all 4 seasons a standard wood-clad unit will out-last vinyl every time and perform better than the fibrex windows over time.
It's fine if you don't agree, but I'm right