On April 5, 2023 at 12:45 p.m. I visited the Renewal by Anderson Store located at 2601 Nelson Miller Parkway in Louisville, Kentucky. I entered the store and noticed no one was available to greet potential customers.

I viewed the floor models for a few minutes. Still no one inquired if I needed help. For about 4 or 5 more minutes I viewed the cross sectional models for renewal and full frame windows installation. I was then noticed by an Anderson employee who was in a meeting room next to the installation models.

After a couple of more minutes, she left the meeting room to ask what she could assist me with. As I was in a Renewal by Anderson store, I responded a replacement window. She asked how many windows and I responded one bathroom window. She then asked if I had other windows or a door to replace. I responded no. She informed me the minimum of number of windows to purchase Renewal by Anderson products was three.

I was temporarily speechless. After regaining my thoughts I asked if the only other option to purchase Anderson products was at Home Depot and install on my own. She indifferently stated yes. I have not in my 69 years been to store of any kind and been told the dollar value of my purchase did not qualify me to obtain products from that manufacturer. As I did not qualify to make a purchase, she left the conversation. Apparently, my purchase did not qualify me to ask questions about Renewal by Anderson products either.

I exited the Renewal by Anderson store and drove to the nearest Home Depot located at 10301 Westport Road. I viewed the small section of Anderson windows. The store had on display the 100 series, 400 series and E series. Some displays did not have prices and those displays that did have a price for only the size on display.

I found a Home Depot employee and asked about assistance with windows. He stated that an employee should be there as he is in the store today. I went back and found two desks near the windows display, No Home Depot employee was at the desk or nearby. I did locate product literature for Anderson windows and took brochures for the series I planned to purchase.

Home Depot may or may not employ staff that is trained in answering questions about Anderson windows. I cannot comment on this employee’s proficiency in responding to product inquiries since that employee was not available. I expect a Renewal by Anderson employee would be better trained to answer my questions, but that option was not available due to my purchase of one window.

I have shopped at Home Depot for many years. I now purchase home repair and improvement items at locally owned and operated stores because of Home Depot’s limited selection, untrained employees and limited availability of employees on the floor. These stores include electrical and plumbing specialty stores.

I mention my negative experiences with Home Depot as I consider Renewal by Anderson management’s decision to market their windows at Home Depot to be detrimental to potential customers and Renewal by Anderson sales. Management is accountable in this disastrous marketing strategy just as significantly as Home Depot‘s management’s decision to carry a product line that is not supported by Renewal by Anderson or Home Depot management.

In summary, if a potential customer wants to purchase one or two Renewal by Anderson windows in Louisville, Kentucky the only option is Home Depot. This is not an acceptable purchasing alternative. I will be researching Pella, Champion, Milgard, and Simonton to determine if they want to sell me windows.