Dear Sir/Madam

I am writing this letter to bring your attention that I wasvery unsatisfied/unpleasant with your quality of services provided @RHB BANK YUNG KONG BRANCH. I was referringto the services that I took on 4/8/2021 and I wanted to let you know where I was much upset with your staff (FRAULYND SIGAN) performance.
The mentioned staff where showed the attitude of inefficiency toward to me and did not show the interest that she should have when dealing with regular customers. The reason of her unfriendly& unprofessional services has caused me much inconvenient as needed to go tothe branch for several times to have my thing to be settled.
I have been a regular customerto your business but after above incident where I am completely disappointed. I expected certain level of quality service from you and request you to address above issue with immediate attention. I expect a full compensation and looking forward to your replies within shortest time.

Your sincerely,
Voon Li Szu
(DIRECTOR OF SAMARAHAN SPEEDY MOTOR SDN BHD)

I called more than 20 times even since morning till noon still keep said busy ?? I have urgent issue need to settle now wastes my time to call!! NO PEOPLE ANSWER MY CALL AND CUT MY LINE

I owe RHB Credit Card since 2008 as I lost my job when I got admitted to hospital for surgery in 2007. Since then, I have no proper and stable income. My the boyfriend (husband now) and I were not on stable monthly income. During 2008 until early 2011, we were on 'kais pagi, makan pagi. kais petang makan petang' life. I manage to find an office job early March 2011 but also left in June 2011 due to my health problems. I have to recuperate myself at home while my husband have to ask financial help from family and friends. He quit his job earlier because his previous employer did not pay his pay on time and failed to pay his much delayed commissions. Therefore, he had to look for part time jobs to make ends meet. He has a son from previous marriage but luckily we get to persuade the mother to take care of him alternately with us while we're in this situation.
When all fails to meet, I have to sacrifice my insurance and manage to withdraw about RM2K from there to support my family until I find a job with stable income. And thank God that by end of November, I manage to find it. As for my husband, he tries his luck in property, which he will only earn as and when he manage to close a sales or rent out properties.
With my income, we manage to pay off most of our electric bills and support the household necessities. With the prices of everything going up today, it is actually quite difficult to save up a lot.
Then last week, I receive a call from RHB Collection Department. At first, I was so ready to pay off my credit card bill even though I have to stretch it to 24months repayment with 9% interest. Then this lady named Mona took over from the previous girl.
This Mona started to tell me that the bank insist that I pay off at least 1/3 of my balance. The balance now is twice the amount of what i owed in 2008 due to the interest. It was actually fine with me if they stretch the repayment to 24months or so. But no. She said that the bank insist that I pay at least 1/3 then only I can stretch the repayment to 24 months. I said I don't have that much money to pay the bank so she said at least bank in RM500 by 23rd as the bank insist.
I've been going in and out of hospital at least twice in from 2007 until 2009 so I know emergency cash is very much needed especially now I have no insurance coverage. And most importantly, I need to keep some cash for my family. And you know what Miss Mona say to me? She said that paying up what I owe is my main priorities now since I should have "settles down" with my financial. And when I told her that even though I have that little extra cash in hand, I need to keep it for in case of emergency and for my family. She casually replied that paying the bank should now be my priorities and responsibilities. When I asked her if she's married and with family, she coolly replied no comment.
I told my husband about this and so we tried to get some cash from family and friends (again) to pay off "the bank". Just now she called me, asking why I have not paid the RM500 yet to "the bank". When I told her I will pay the money when I get the money, she ask me do I have salary. I was like, 'Hello. I got salary but "the bank" is not my main concern'. I have to pay off my household bills first and set aside some cash for groceries and food, no need to mention for my step-son's education as well. You'll never know when you need to buy books or anything for your children studies.
When I told her that, she said, "I don't want to listen to your tales, THE BANK insist that you make your payment." Getting angry at this, I asked her if I should rob someone or another bank to pay THE BANK. I already told her that my husband is trying to get some money to pay her bank, she just replied, "I don't care what happened between you and your husband. Whatever it is also keep it to yourself. It is not your husband's name or IC number that appear here. It is your name and number stated here so I will follow up with you." This was said with much sarcasm. I can feel the disrespect from her from the moment I asked her if she is married and with family.
I got so irritated when she kept on saying THE BANK INSIST THE BANK INSIST THE BANK INSIST. So TH BANK INSIST already, then i have to starve my family and live in the dark to pay THE BANK. Don't they realise that a lot of people drag their payment because they have such collector? What's with the deal the bank understand your needs and will accommodate to it? What good does it bring when you push them into the corner? They will not only bite you back, they will even run. So how is THE BANK gonna get payments?
I did not write here to ask for sympathy or anything. Just want to express my feelings that THE BANK is not much different than AH LONG. As a matter of fact, some AH LONG can sit down and discuss repayment terms with you as long as they get back their money.
I can't wait to be done with RHB Bank and I am considering to close my husband's and child's account there. Why should I support them so much when they don't give a damn when you need them most?