6 month old Blackberry Torch paid over $500.00 8 months ago is not working.
Rogers wants $100.00 deposit to have it sent for at least two weeks for repair.
The loaner is the cheapest Blackberry available worth nothing on the market.
When questioned about the $100.00, the clerk indicated it was to ensure return of the loaner.
When pushed for explanation, he stated that repairs (on an 8-month old Blackberry still under warranty!) could be $250.00 if damage had been intentional.
Conclusion: the client is a fool who would exchange a $500.00 phone for a ZERO dollar phone or is a crook who would intentionally ruin his Blackberry so that he can be without it for two weeks or more and pay...
I guess you get the picture. Rogers has us by the tail and treats us like suckers.
Why does the CRTC let them behave this way?
Poor Mr. Rogers would be ashamed if he knew how his customers are treated.

The word intentional was never used though. They told you that if you caused the damage, intentional or not, you would be on the hook for the repair cost.