never received my card since july,13,000 was stolen i was told to fax in my id my ss card,paid staples 13 dollars to fax witch i dont even have,then i did the online selfie and id and ss card 3 times and they didnt verify it or unlock my card yet with the 700 left on the cards after 13,000 was stolen they keep saying i need to send in the documents i did severtal times they wont unlock the card even to gwet my money back,i have 2 police reports and everything,and they people who answer are iggnorant tell youj min and when your stressed bc your about to lose your home and kids foer christmas they say they cant do nothinmg,i talked to 3 supervisors they all lied,also one person told us finally a new card would be sent then she said she got a update right after then said she needed more info she couldnt send the card,my wife started crying talked to a supervisor he said send the id and ss card and it wiould be unlocked and wwait a week for it to go through AND THEY LIED AGAIN 5 MONTHS I HAVENT SEEN THE CARD OR A PENNY OF 13,000 DOLLARS AND IM ON HOLD FOR 45 MINUTES AS WE SPEAK WITH THIS COMPANY..IF SOMEONE CAN HELP ME EMAIL ME [email protected] ......