Just filed a complaint w/ the BBB, I hope all of you did the same.

Reservation#, I called to cancel reservation due to error on my behalf. I made the phone call literally within 2minutes of hitting the send button. Room stay advised me they could not cancel the reservation for me & that even though the hotel did NOT have the reservation in their system yet, they were expecting the reservation & I would be charged a $35 fee for cancelling. This is very poor business practice and I don't understand how the company could blame someone who has no control to cancel the reservation. the representative also (although in a very indirect way) told me to shut up basically. This is ridiculous. This is unacceptable & I report them to the BBB.