I saw a customer get upset after she returned an item. She got 14.99 cash back. But wanted the tax. The poor cashier told her that her receipt reads that she paid no tax on that item. While waiting for her to finish so I could be rang up the customer insisted and said a manager told her she could get her tax back. The cashier said she'd ring me while the lady waited for a manager. I heard the lady tell the manager that the cashier was rude but she wasn't and no the lady didn't get tax back why did I have to wait and listen to this when customers should read their own receipts really.

it's trashy pigs like you being greedy with bags causing Ross to run out of bags

Let me just point out one thing, you want Ross to have numerous cashiers open, and for the store to maintain perfect order, its unrealistic of any store. And you try working there dealing with all the complaints, all of the attitudes of customers, them always wanting a discount, letting their children run wild, and crying, chances are after 15 minutes on a Saturday, you'd be rude too. Customers berate and belittle employees daily. Yelling at us for things we have zero control of. I've had clothes thrown at me for asking them to hang the items on a stand for me to count. I've had customers yell at me for their own mistakes, demanding things, and calling it the law. Threatening to file complaints if we don't give in to their demands. I could care less if you ever shop at Ross again. All of you very rude customers can stay away. That's when attitudes will change.

At my store our manager and assistant manager are very accommodating. Our loss prevention do what they can, even if that's going out around the parking lot to grab a cart to help a customer with merchandise. I end every transaction with a thank you, have a great day or a thank you, I'm sorry about the wait.

Furthermore, your attitude decides the employees. Have some manners! Don't come up to the counter on the phone, and don't linger around the store when we're closing... Courtesy..it goes a long way.

This is for everyone complaining about how messy Ross Stores are. It is you the customer who throw everything on the floor and don't bother to clean it up. When you have 20 people in line with full carts it is going to be a long wait no matter what. Just because the store sells things at a bargain price it does not give you the right to treat it like a dump.

I have shopped at this store several times. Everytime I go there and go to the checkout, that is when all the problems begin. You never know which lane to get in, you wait for ever to get waited on. This particular day, I was sent to 2 different lanes. Then they took several people after me to the 1st lane I started with. When I asked why, they just started laughing. I waited in line for over 20 minutes to get summer clothing. Finally I asked the clerk, when she was going to check me out, she started laughting again and told me, when and if I feel like it! Several customers behind me said they are treated like this all the time also. I asked to talk with a Supervisor, they laughed again. So, I left my cart there with all my merchandise. When I started walking out the door, they called me a snob and started laughing again. I have talked with several people that have the same complaints at this store. The other Ross Stores, don't do this. They lost several hundred dollars worth of sales from me. I talk with lots of people and we all agree that this store needs all new workers!

Highly unlikely.