My experience at Ross' in Catonsville, MD was terrible. I went in to the store right after work and selected two Bamboo Pillows. I stood on line for 10 minutes (with only two cashiers). It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" The one cashier, said I will take you next. I said what about me? I have been waiting 10 minutes and she just walked in. The people waiting behind me where not happy as well. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I felt discriminated against and for good reason that I will not go into here. I put down my purchases and walked out of the store.
I am a working professional and this is not the first time I was treated with disrespect at this Ross'. I will never shop in this store again.
I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. The cashier that was working the return counter was too busy hanging up clothes.
You lost a good paying customer!

Hi, my name is Tashon Jorden and, I am reaching out to your company because I was recently Harassed & Discriminated against while shopping with my partner in a Ross Department store.
And I was also followed into the restroom by an employee, after I patiently waited 15min and allowed several customers to go before me. Please let me know if you're able to help me.

This Ross store was in Dublin, CA. My mom and I actually intended on first returning the perfumes we bought less than a month ago and then browse the store for some clothes for an event she'll be attending the following day, but since this visit was so unpleasant, we actually feel like never returning to this store anymore. We've been shopping at this store for five years or so and have never encountered problems with the service. Today, the cashier that assisted us was rude, and told us that we couldn't return the perfume, because we didn't have the price tag on but we had the receipt. The price tags were off because it was meant as a gift and normally those are taken off if the price shows. Their store policy states that the product should remain unopened and a receipt is necessary if exchanged or returned. The cashier, Ashlee, said that it was store policy that the price tags HAVE to be on and that she couldn't return it. She opened one of the perfume bottle's containers and called the police officer, Joe, to restate what she had just said. Before we let it go, my mom nicely asked if they could point out where it says in print that a price tag is necessary, but both Joe (police officer) and Ashlee (cashier) couldn't find it, so they called another Ross representative to deal with us, his name was Admir. He told us the same things Joe and Ashlee already stated, the items can't be returned. Admir then proceeded to open the other perfume bottle and saw that everything was still together yet still argued that a return wasn't possible. My mom kindly asked if they could double check, and Admir replies with "I'm 100% sure we can't return it for you. But sure I'll verify." Both cashiers, Ashlee and Admir, we're the ones that opened the perfume bottles and claimed that part of why the return wasn't possible was due to the bottles being opened. When Admir left to "verify" something that he was 100% sure of, we waited around 15 almost 20 minutes, and decided we were just going to file a complaint instead of wasting our time at this store. Admir wasn't able to return to us. The police officer, Joe, was the one who told Ashlee, cashier, to give us a voucher that we don't intend on using since we don't want to return to this store. Bad service due to rude employees and store policies aren't made clear for the convenience of customers.

I have been a regular shopper at Ross for years and have returned several items in the past and not one time have I been asked about the price tags. Every item I returned did not have one. All I had to have was my receipt and Driver's License. Those employees were lying through their teeth, unless this is some kind of new policy they just put into effect, but you would think they would have informed you of that. I just went to their website and looked up their return policy and there isn't anything about having to have the price tag still on it. I would contact the head manager of that store. Good Luck!