I have purchased not 1, not 2, but 3 Rowenta irons since 2002. The first 2 irons that stopped working I blamed on my son who was home from college using it each time. This third iron, a model DX6900 has a short in the power cord that goes into the iron. I can some time wiggle the cord to get the iron to power on. Today, it is completely not working. No more Rowenta irons for me. By the way, each iron I purchased at Target. In addition, I am not pleased that I could not make a complaint directly on the Rowenta website.

I purchased a Rowenta steam since I was told they were the best - wrong - however, at first I did like it so well I bought one for a gift another wrong decision. Just after my warranty ran out it started leaking and I have just found out that the one I gave for a gift does the same thing. I like the heaviness of the iron so continue to use it just have to fill it up with water constantly as it leaks out about as fast as I put it in. You can be assured I will never make the mistake of buying another Rowenta and will pass the information along to friends and family to be aware of the defects in this iron. It would be nice if you would answer this complaint but from other comments I see on the website I do not expect to hear from you. You got our money for a worthless item so why bother with us now.