How sad that this people are not willing to do some honest work for the bucks they are earning.. don’t fall for their lies and empty promises, if it’s not in the contract it’s not going to happen. Here is another forum about complaints made to Royal Elite:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

Royal Elite sales associate are willing to tell you basically anything that you want to hear just to get you to sign, you should be able to ask as many questions as you have, you should be able to sleep on the decision you are about to make, specially is we are talking thousands of dollars, you should be able to review the hotel and the contract, if the contract is not giving to you to read it and review it.. THEN DO NOT SIGN, it means that everything you have being hearing during the presentation is a total and utter lie. here is another blacklist of this hotel and how many other people were scam by this resort. This is a forum with more angry royal elite timeshare owners:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

We are trying to utilise our Venture weeks which were quoted to cost FROM $199 per week and I'll be glad if somebody could find one for this price. $600 is closer. We're in the UK and getting responses takes ages and they seem to have no idea of time differences. Also if you are trying to find places for larger numbers i.e. 6! it's almost impossible.

When vacationing at the Sandos resort near Playa del Carmen, we were convinced to buy a Royal Elite membership. The meeting was supposed to last one hour but we ended up wasting the entire morning and loosing $5000.

The reason we bought into it was that we were supposed to be able to use our weeks anywhere in the world, which suited us well because we travel a lot. We were also supposed to be able to sell our unused weeks for a profit. All this is a scam.
1- When trying to exchange a week for a stay in the Caribbean - anywhere in the Caribbean - we were told that there were no availabilities! Not one availability in the entire Caribbean?!?
2- We paid an additional $200 to have one of our weeks rented out. It has been a year, and our unit has not found one renter!
3- Customer service is horrendous. It took me 8 months to get a password to their web site, which is actually useless. When booking - or trying to book - a vacation exchange, you have to make a request and wait for an answer within 72 hours, only to find out that there is no availability. People you reach on the phone are rude and never have any answers to your questions. They keep forwarding you to another number, which most of the time is a voicemail. When you do reach someone, you have the distinct feeling that you are talking to someone in their living room rather than at a corporate office.
Don't fall for the Royal Exchange scam!

We are having the same problems, we cannot get hold of anyone to rent our weeks back, and now reading so many disturbing stories regarding scams. If anyone else has any experience in this, I would really like to hear from you as we are trying to see if there is a way of getting our money back.