My husband and I bought from Royal Holiday on Oct.20, 2006. We paid 8,520.00. We had paid annual fees since then. I have small dogs that I do not like to leave behind. None of the properties accept dogs, so I really don't enjoy my trips we are both 70 and we need to find properties that are not all inclusive and in locations that are impacted by a lot of tourists or not close to the amenities that we prefer. I contacted the resort and I told them that i want to cancel my membership and they told me that it was impossible. I sent them several emails but the answer was always negative. I hired a lawyer firm that achieved the cancellation. It has been a very long and stressful year but very rewarding when our ordeal with this unwanted timeshare was finally resolved. We hope no one ever has to go through this nightmare! Thank Mexican Timeshare Solutions for a successful outcome and it was a pleasure working with them. If you are an old couple, beware of timeshare they are definitely not for you.

I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation.
After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and they sent it off to collections saying I owe them 12 thousand dollars. I had never used their services or went on vacation.
I felt Royal holiday was acting bad faith and taking advantage or those like myself. I Hired Mexican Timeshare solutions a lawyers firm and they get my contract cancellation in 3 months. I leave you more complaints about Royal Holiday if you have the desire to buy a timeshare, first read this.
https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

En el 2014 adquirí un tiempo compartido en México con Royal Holiday, quise cancelarlo después porque los beneficios que me prometieron no eran tales, el vendedor nos prometió varias cosas y ya en casa vimos que no se encuentran en el contrato. Les escribimos en varias ocasiones, lo intentamos cancelar en los 5 días, pero nos dieron largas y después de que nos contestaron nos dijeron que no era posible. Ya terminamos de pagar la membresía, pero los costos de anualidad son muy altos y nos parecía que estábamos gastando nuestro dinero en algo innecesario.

Afortunadamente los abogados de Mexican Timeshare Solutions nos ayudaron a cancelar nuestro tiempo compartido, sinceramente no confiamos desde el principio porque después de ser estafados una vez es difícil, pero poco a poco nos hicieron sentir confianza y sinceramente influyó mucho el hecho de que no teníamos que pagar nada por adelantado, así sentimos que no estábamos arriesgando nada, si no nos cancelaban nuestro contrato, no teníamos que pagar nada.

Salimos bien afortunadamente, pero leo historias de varias personas que no han corrido con la misma suerte y en el afán de sacar dinero al perdido intentan vender su tiempo compartido. Nosotros intentamos hacer lo mismo y cuando estábamos investigando para hacerlo nos dimos cuenta de las tristes historias de otras personas que fueron estafadas no solo con su tiempo compartido, si no también con la reventa del mismo. Tengan mucho cuidado, aléjense de Royal Holiday o cualquier otro tiempo compartido, porque ya vi que no es solo con Royal Holiday y también aléjense de las empresas de reventas o del tipo que solo buscan gente inocente como nosotros para seguir estafando.

I have been a member for 10 years and until now have been mostly almost satisfied other than each time we go to a property they feed you booze and try and get you to upgrade. Which we did once and are still making payments on.
However my issue is I booked family a trip with them and due to our resort being placed on the USA state departments do not travel list my family refused to go so I/we canceled the trip (I didn’t tell them that’s why we canceled) They made me pay $300.00 up front to cancel to reservations so I could get my all-inclusive fees back for our party. That amount totaled $2700.00 for the 6 of us. It’s been 4 months and they won’t return my money. Any help would be appreciated.

My wife and I were pitched, the sale of our existing timeshare was a condition of purchase at Royal Holiday . The salesperson misled us about the guarantee to sell our existing timeshare for $62,750. We didn't get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $62,750.
We talked about the RCI bonus weeks we were getting. We talked about the cost of $179 or $189 a week. Nothing was said about having to pay maintenance fees first .We were told we were getting a $90,000 annuity. We then found later it was an "anticipated" annuity.
When you look back to see all the slimy sales tactics playing on our emotions and when good questions were asked about risk and financial commitment or guarantees of pay back the way the sales men to conned us deflected every time.
After many useless calls, We decided to act by our side. We hired "Mexican timeshare solutions" to cancel our timeshare and after 3 months, we were free from all the payments, maintenances fees or any relation with Royal Holiday.
Be aware, do not hire any company to sell your timeshare all of them are scam and they work together with the resort And never pay anything in advance. It was a hard lesson to learn but we did.
We had our doubts because in some websites we read that Mexican timeshare Solutions, charged in advance, but since we had our free consultation with them, they clarified us that we do not have to pay anything in advance until our contract is canceled and that these comments were placed by the resort that wants to stains the image of them and prevent people from canceling their timeshare contracts with them. So ignore those comments, have your free consultation and cancel your contract!!

Dont invest in timeshare field with royal holiday , they are scammers. When I tried to reserve a vacation I discovered that I have to wait 40-45 days before I reserve a vacation to see if any hotel has a vacancy and then I can go. Meaning that if I want to go to Cancun I have to wait until there is any vacancy and I can't find then the expiration date end and I can't go any more. Also when you are working you can't take vacation whenever you want. A warning to those looking to buy at Royal Holiday: Make sure everything the salesperson says that makes the purchase sound appealing is written down, signed and dated by the salesperson. If it sounds too good to be true, or sounds like this would make a "great investment" and "pay for itself over time".... get it in writing.
They didn´t want to accept my cancellation , I bought the membership like 6 years ago and I couldn´t afford it anymore because the maintenance fees make impossible to do it. Then I try to donate the timeshare but it was impossible. Worst decision ever, I never imagined how complicated this will be.
I hired a company to cancel my timeshare they are called Mexican Timeshare Solutions, luckily they managed to help me and I have no longer any timeshare with Royal Holiday.
Royal holiday was a such waste of time and money , for own experience please dont get involved, dont assit to their timeshare presentations the salespeople is so agressive i f you dont access to buy something with them , just stay away from royal holiday

My husband and I purchased a timeshare in Royal Holiday. We were told all these lies about rental income and no maintenance fees. they took advantages of us. They got us drunk in order to force us to sign the contract We were victims of fraud, misrepresentation. We tried to cancel, but unfortunately we were told we cant cancel because of the 5 day period It destroyed our credit report, made it impossible to move forward with our lives. This whole experience had been a nightmare. we had tried everything
Looking to rid ourselves of it we found Mexican Timeshare Solution to be the only company that didn't charge an upfront fee. Our main expectation had been to cancel the timeshare and avoid paying more in maintenance fees over the next 30 years. They sent us documentation from the Mexican court that our timeshare was revoked. We are so relieved.
My recommendation is NEVER buy a timeshare and before signing READ the contract, NEVER believe what they say verbally.

Hi! Me and my wife returned from our honeymoon trip to Mexico. We also signed up for Royal Holiday. Believing this would grant us exclusive and luxurious trips to great places, having great hotels and services to a very low cost. Like many others we also feel like we've been scammed by Royal Holiday. When we got home. I've been able to do some research about them and checking out their trips etc and I can see that the prices, all-inclusive promises, pickup services, VIP packages and airport lounges are all nothing but lies. We had a contract for 30 years with an annual fee of $ 495 US Dollars and we've made a down payment of $ 1,125 US Dollars and a closing cost of $ 910 US Dollars (a total of $ 2,035 US Dollars paid so far). The total price for the membership would be $ 7,500 US Dollars with monthly payments of $ 119.24 US dollars ending after 60 months of payment.
We did not cancel in 5 days. Rather as soon as we got home and read the documents we began the difficult process to cancel. we tried to cancel the membership through the resort but it was impossible. In our membership disclosure it says that there is no buyers remorse and in an addendum it says that there is no termination of the membership. We almost lose hope when we find d a company on the internet called Mexican Timeshare Solutions and after an introductory call, they reviewed our contract and they told us that based on their experience, we had a good chance to get out of the contract.


After six months they cancelled our contract. I honestly highly recommend their services and do not pay anything until the contract is canceled.

I was ripped off in the cruelest way possible, while I relaxed and confident on my vacation, I was invited to a presentation of "supposedly" 90 minutes which really lasted nearly 6 hours, at the beginning we did not want to buy anything, but for them seemed quite the opposite, like "if you tell us more, we are very interested in buying" finally tired we believed that our only way to get out is buying ,as the seller told us: “ try it and if you don’t want it you can quit at anytime with a refund back “ ,obviously we believed them and as we were very tired and fed up or read anything we accepted. We decided to enjoy our vacation and returning home and with calm we could cancel the timeshare with no problem. To our bad luck when we called to cancel, they said it was impossible at the moment and they are not buying memberships.
My wife and I we cannot sleep thanks to the high stress of knowing that we had to pay all that money ,the situation is becoming increasingly difficult. We searched and searched on the internet and all we found were complaints and more complaints against Royal Holiday. Finally we found a company called Mexican Timeshare Solutions, we feel confidence about them ,everything I read on their website, that they work not only in Mexico but also in USA and they no charge until they cancelled the contract, was a strong point to believe in them. You could read: "Mexican Timeshare Solutions gave to me and my family the peace that we looking for ,all the weight and stress its gone, just to leave everything in their hands as they have succeeded in the cancellation of my contract, Royal Holiday timeshare was not going to pay, my debt was 19,500 Americans DLS ($ 347,000 pesos approximately at that time), but with interest plus monthly maintenance charged by the holiday consortium and translated into Mexican pesos would skyrocket to nearly a million pesos for 10 years was within payment, even without considering that the dollar may continue increasing ,would become an unpayable debt. " Luckily we were able to get out of this BIG problem, the purpose of my comment is to warn all those who are considering purchasing a timeshare or already have and hesitate whether to keep it, CANCEL IT !! timeshare field is the worst scam that may exist ,the only thing they think about is to scrub in people no matter what the situation in which we find


Get away from ROYAL HOLIDAY AND THEIR TIMESHARES FRAUD !!!!

Let me tell you my experience, I was in Mexico enjoying my vacation time, when I was invited to attend a timeshare presentation, as I did not want to be rude I decided to go. Well, that was the worst mistake I may have made.
They kept me there for 8 hours, I was feeling like a I was wasting my vacation time, so I asked the sales man if I sign and then I regret, and I have de desire of cancel the contract if there is any problem? Of course he told me that there was no problem and he continued talking about how wonderful is his membership. Of course all was a lie. He never told me that there was a rescission period and I felt very confident and I signed the contract.
After 10 days of vacations I came back home and I started my research to cancel my contract. As soon wrote Royal Holiday on google I saw all those bad reviews about fraud and my 5 days that I had to cancel the contract. My first reaction was “5 days?!!”. Yes I only had 5 days to can cancel my contract and recover my money. I immediately contact Royal Holiday and I let them know my desire to cancel my contract and his respond was that there was not possible.
I was so furious that I decided not to let them make fun of me and that I would be able to get the cancellation of my contract with or without his help.
I made a deep search on google, I found a company named Mexican timeshare Solutions, I called them and got a free consultation, they told me that they wont charge anything upfront. I took the chance and I hired them. After 5 months I got the cancellation of my contract Of course Royal Holiday made everything to avoid it, but I succeeded.
Royal Holiday is a fraudulent company full of thieves, do not trust them and If you are in the same situation do not give up. I can take a lot of time but it is possible.

I signed a contract with Royal Holiday In Cancun on June 27 with a down payment of 1300 that they took out of 2 credit Visa Cards. It was an outlet offer they said , total price of 3000 dollars. After I signed I researched the company and found a lot of complaints about it. So I went to Profeco and filed a complaint . They gave me a letter and told me to go back to the resort and cancel the contract which I had a right to within 5 days. Royal Holiday people did not allow me to cancel. I didn't have time to do anything else as my time in Cancun was almost over.

In 2014,My wife and I went to Mexico, we were talked into going to a presentation with Royal Holiday, After a pressure sales presentation for 6 hours we purchased a membership. They promised a lot of things but they were empty promises and there were many lies.
We realized we had made a mistake and we tried canceling the contract within the 5 day grace period but they made it impossible to cancel. We began researching our options to
cancel the contract .While we were searching on internet a solution, we found several bad reviews about Royal Holidays and we found that we bought into a Timeshare which was basically
worthless.
We contacted several US attorneys but they told us that they could do nothing for us. So we start to get flustered.
We really had no idea how we were going to get out of this mess. Looking to rid ourselves of it we found Mexican Timeshare Solution to be the only company that didn't charge an upfront fee.
We then contacted them and received counsel. They are exactly what they say they are, and they got the cancellation of our contract. They restored my faith in Mexican culture and the most important thing, we learn the lesson “STAY AWAY FROM ROYAL HOLIDAY !!!”

In 2009, my wife and I went to our first vacation since we had emigrated to US ten years before. This vacation was in Cancun, Mexico. Everything would have been perfect, but we were harshly lied by Royal Holiday salespersons. Abusing the fact that English is our second language they tide us into a 30 years contract instead of promising 5 years. Being close to retirement age and having a low paying job, we were paying for a two years. In 2012, my wife died of cancer. Since then I did not go to any vacation and try to cancel my account many time without any luck.
I even called a Royal Holiday headquarter and they offer to help resell our contract. They referred us to the Global Resort Services. I paid $599 for a service and after two years of exchanging calls this company disappeared.
Once, browsing an internet, I found a Mexican Timeshare Solution website and I decide to try once more. This time it was successful. Their reply was quick, they always reply to my email, and, what is the most important, finally, I was be able to cancel my account with Royal Holiday. I would recommend it to anybody who appears in similar situation.

If anyone is interested in forming a group to approach media for the purpose of doing another investigative report like 20/20 already did, let me know

The following is a summary of my complaints regarding Royal Holiday, as shared with the BBB 3 years ago. I continue to be harrassed by them looking for maintenance fees. Their last correspondence indicated that they would cancel my contract only if I paid the past due fees for the last 3 years. I have not used their services in the last 3 years. The one and only time I tried to book a flight, we arrived and they had not forwarded our certificate. We had to give the resort $1300 to stay there until Royal provided the certificate - this took half of the week to accomplish, leaving us with no cash on hand. Their Operating Rules require that they provide compensation for their error which they never did do. Not only did their sales reps misrepresent, lie, and provide fraudulent information, Royal Holiday did not uphold the terms of the Agreement. I hope others can learn from our experience. I am now seeking full reimbursement of all monies paid to Royal Holiday.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have responded to Mr. Pantoja's requests in his last response to the Better Business Bureau. We have forwarded to him via email confirmation from Royal Holiday in 2012 that they erroneously charged partial maintenance fees for 2012 to our credit card and that they would refund us by cheque. We have never received a refund and believe that Royal had a reasonable amount of time to rectify this, but now after 18 months without rectification, they are noncompliant in carrying out the Agreement and, as stated in item 9), we are exercising our rights to terminate the Agreement.
We also responded to Mr. Pantoja's request to forward to him reservation confirmation from Zoraida Altagracia for Caribe Club Princess. As explained in paragraph 6 of our previous response, Royal Holiday infringed the contract by not providing the resort with the appropriate voucher, preventing the resort from accepting a reservation duly confirmed, and failing to immediately accommodate us unless we gave a deposit of $1300. For this reason, as stated in item 9) of the Agreement, we are exercising our rights to terminate the Agreement.
Mr. Pantoja's rebuttal regarding provision of Operating Rules ignores that the Agreement stipulates that these Rules were to be provided and a hard copy attached to the Agreement and that our attempts to see the Rules in English were ignored. The Agreement does not refer purchasers to a website for this material, nor we were verbally directed to a website, even though representatives had access to a computer to do so. As a result, we were given no choice but to rely on the verbal representations of Royal representatives as to what was in the Operating Rules. Staff misrepresented this information to us. The Agreement clearly stipulates that a hard copy of the Operating Rules is to be attached. Therefore, Mr. Pantoja's response that this material is on a website is irrelevant. Royal was obligated by the Agreement, to attach the Operating Rules to avoid misrepresentation and they did not. As such, they failed to perfect the Agreement and as stated in item 9) of the Agreement, we are exercising our rights to terminate the Agreement.
Mr. Pantoja's rebuttal ignores paragraph 5 of our last response regarding Royal Holiday's failure to provide us with 2012 credits. We consider this to be failure by Royal to carry out the Terms and Conditions of the Agreement and, as stated in item 9) of the Agreement, we are exercising our rights to terminate the Agreement.
Our proposal for resolution continues to be termination of the Agreement, forgoing reimbursement to us of approximately $8000 in membership fees and compensation in consideration of other monies paid surrounding Royals' mishandling of the reservation confirmation with Caribe Club Princess as well as the inconveniences endured as a result of their actions.
We thank the Better Business Bureau for their continued assistance in this matter.

This is in regards to a trial Dream Vacation Package that I signed up for in Mexico at the Grand Riviera Princes on August the 4th of 2015. Contract number 623131 and Member number 1190156. I was told at the point of sale that this was a trial membership and that I could cancel at anytime, the only stipulation would be that all money paid to that point would be kept by the company. I have called in the past few weeks trying to cancel my membership and was told I could not. I told the customer service rep that the sales person said I could and the contract also states that I can. The rep said I do not have the same contract they do. I told him to mail me one he said OK and I have not received it. I also was under the understanding that I would be mailed a statement in order to send in a payment. I was told that would happen and to this date that has not happened. I sent an email to my new customer rep Susanne Gaertner expressing my complaints and that I wanted to cancel. She said that I could not and that I was just making excuses and that she will report me to the credit bureau. I know what the sales person told me and I know what page 2 paragraph 7 of my contract states in regards to my right to cancel, so one more time I am letting you know that I wish to extemporaneously cancel my membership as per my rights as stated in the contract.

I have a list of complaints:

1. Lied to at point of sale, was told that I could go to Cancun resort unlimited for $99 dollars and no points. I was later told by a phone rep that is not true.

2. Lied to at point of sale, was told that I could cancel my trial membership at anytime, the contract states this, but when I called prior to my first payment due date of September 16th I was told repeatedly that I could not.

3. Lied to at point of sale and by two different customer sales reps, was told that I would be mailed a monthly billing statement. I never received a mailed statement, even after several request. Company has no online statement access for customers per customer rep. I had to get them to email me a statement how rediculous!

4. Rude threatening customer service rep, My new customer rep is Susanne Gaertner, she states that I cannot cancel even though my contract states that I can. She also said I have one day to pay or she is reporting to the credit bureau.

I was scammed, lied to, misled, deceived, and defrauded. I want to express my sincere frustration and dissatisfaction with Royal Holiday and how they lie
to their potential members and their unethical business practices. Nothing that they tell you is true.
Be careful and try to be well informed about how they work. I recommend you this site that might be helpful:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

The sale associate at Royal Holiday are willing to tell you all kinds of lie and empty promises just to get you to sign a contract and when you realize they sold you something else they dont provide you with the proper customer service.

here is another blacklist for Royal Holiday, we are not the only ones, we need to stop this.

http://www.timesharescam.com/timeshare-scam-mexico/royal-holiday-timeshare-3