I'm writing on behalf of my parents who frequented Rozel (Toh Guan) to purchase a wardrobe in Apr 2015.

They were initially served by either Brian/Eric, who self-reported to be the boss of Rozel. Good and sincere service were delivered to my parents. Unfortunately, this good attitude ended pretty soon when my parents decided to purchase. It all started with plain arrogance and disregard when my father tried to ask for a cheaper deal; walking ahead without responding to my father, leaving the latter staggering behind him. This frustrated my mother who then asked my father not to pay the full amount. I guess this initially didn't bother my parents much that's why they decided to proceed with the purchase. During their negotiation, it was agreed that Rozel would ensure minimal opening gaps between the wardrobe's doors to prevent dirt/pests from finding their way into the wardrobe by adding on some materials (which I wasn't very certain about).

On the day of delivery, my parents realised that the agreement wasn't carried through. Hence, my father gave him a call and attempted to enquire about it. As my father struggled to explain the situation, this man had the audacity to cut short my father curtly and shut him off, retorting and rudely asked my father not to intercept into the conversation. Caught off guard by his extreme lack of mannerism and hypocriticism, my father didn't have the opportunity to retaliate and defend himself.

This isn't about the cost or quality of the product. This is about the "management's" way of serving their customer. If you're in the service line, you jolly well excel in it and willingly serve your clients with respect. Mutual respect is important. If your service is superficial, it reflects how shallow you are as a person and how much restructuring and training this company needs to boost its service.