Bought super single bed at 1.7k last Oct 22 n delivered in Nov 12. Upon arrival, bed frame cannot accomodate mattress in view of the thickness though was specified in invoice clearly to take note when manufacturing. Temp accepted as it was till new bed frame arrived.

Shaky bed frame n requested to rectify upon delivery. Took weeks to come n they just placed stickers under the legs, instead of reinstalling the legs to assure firmness n steady position.

Early March realised bed plush top was sinking badly n contacted sales person Daniel for help. He was helpful to submit request n service team arranged someone to take video to confirm. Finally new mattress replaced on 24 March.

While changing the mattress, realised bed frame base wood was made of thin ply wood made up of 3 dif sections. They r quite fragile n hollow to hold the thick mattress and also certain portion popping out. Took pics sent to sales person in charged n contacted Luna, customer service for assistance. Sales person replied rudely and challenge me.

No response till 5 April n I took initiatives to check w customer service Luna but was informed she's on meeting. Rani took the msg but miscommunicated what I have feedback n irritated sales team. Sales team initially said will submit sales form to service team to take a look first but when returned his call he said service team not going to change bed for me. Keep asking me to go down to his warehouse to see his display set to confirm current set I bought are not the same b4 he submit sales report... suggested me to " remove the underneath black cloth myself n take pic show him "...

Called Luna again in the pm n was informed by Rani she's still in meeting. Pushed me to contact sales team but sales team informed they dun deal direct w service team! Made noises but still no response.

There is totally no customer service and stock ordered are not up to quality. Please reconsider if u wanna purchase any furniture from this junk place. V upset n disappointing.

We ordered 2Xsuper single full set of bed and One unit Queen size full set bed and a 3 seater Sofa and paid.
After 3 weeks during delivery Missing 4X pillows and bed legs during delivery.
Did not fix delivery appointment with us.
Unable to contact showroom staffs.
Staff's are promising anyhow and not delivering exactly as per bill / receipt./promised.
We can not trust these people.
I never see this kind of the poor service

I came to Rozel Furnishing's showroom @ 30 Toh Guan Raod #01-01 Singapore 608840. I am no intention to buy anything, just view design and price for our new house budget. Then The Sales person name is "Eric" is the most horrible sales which I met in my life. He won't let you time to view and think. He focus you to seat down and recommend to you price. Price listed are too high with showing price at the showroom. He doesn't let you talk on phone or see pricing and he won't know that he gave me fake price. How much you ask for discount when he can sell that still too high from real price. Why Singapore still have this kind of service and cheating like this? Please do not deal with him and aware. He cheated me and i confirm that he will do the same with other people I don't know other sale person but please better do not buy any thing from this company. You will risk your items and service and money. If you read this comment, please do not come or call to them.

I won't come here here again. I am sad and can't not sleep because my stupid things and lost so much money for this. I throw so much my money to them.

Now i learn my lesson to research for review before purchasing anything.

I came to Rozel Furnishing's showroom @ 30 Toh Guan Raod #01-01 Singapore 608840. I am no intention to buy anything, just view design and price for our new house budget. Then The Sales person name is "Eric" is the most horrible sales which I met in my life. Please do not deal with him and aware. He cheated me and i confirm that he will do the same with other people I don't know other sale person butplease better do not buy any thing from this company. You will risk your items and service and money.

I won't come here here again. I got scold by my husband because my stupid thing. I throw so much my money to them.

Now i learn my lesson to research for review before purchasing anything.