@ gohome32
Did you by chance order a glueless cap? Yea between your experience and mine I think it's best to stay within the US. I actually found a location that I am going to drive to, to see the products and have a 1 on 1 consultation. They offer the same options as RPGSHOW. The website is wealthy hair.com which used to be lacefront-wig.com. So far they have been prompt in returning calls and I've seen good reviews. At this point for the amount of money we spend I think it's best to purchase from a business you can either drive or fly to!
Note to RPGSHOW: I've already requested a refund and I expect to be credited as fast as you debited the funds from my account; otherwise, I will spend my last dime and every bit of energy I have to shut your operation down. We work too hard to receive such poor service and products ( or in my case no product at all).

Please excuse the numerical or strange characters, as the message was sent from my iPad-ugh, technology!!!

Horrible customer service. I was very disappointed when I placed my order on 02/24/12 for unit ls069-s. Hair color #2, lace medium brown, 16 inch, and tan wig cap. I received the order pretty fast and couldn't wait to open the package. Was very disappointed when I opened the box. The hair color was a 1b, lace was beige and wig cap was black. I tried calling rpgshow but could never reach them no matter what time you call. I then emailed them of the they're mistake. I received a response back that said " we are sorry, we will send you 2 tan wig caps on your next order and the lace is medium brown and will blend nicely" What the ^&**&^^! This did not rectify the situation because I have a unit that I didn't order. I emailed them again but this time included a picture to compare it to a previous order I had. The picture clearly shows that this was not the same unit. They then emailed back and said they will exchange it that I needed to return the unit to them. Much to my surprise, I had to pay to ship the unit back when they're website says free shipping exchanges and returns! I finally sent the unit back and they then sent me an email saying that I had to pay another $30 because the unit that I'm exchanging it for cost more. What the *&%$$%. All I wanted was what I initially ordered but they messed up. Somehow it just doesn't seem right that you pay over 300 for something, they mess it up and request that you pay for they're mistake. I'm very disgusted with rpgshow. I was going to order another unit from them but have quickly changed my mind and will go to a more reputable site. I still have not heard anything back from rpgshow. Have not received a response or my unit. I did inform them that I was not paying another $30 for something I already paid for! They have given such the runaround and hassle that I would just like my money back! I will never order from them again, nor will I recommend them to any of my friends.

lol complaintsboard

Thanks RPGSHOW for your response; however, don't you think it would have been helpful to put this information on your website so buyers like me would know beforehand there would be a delay? That way I have the option of going somewhere else or placing my order knowing there would be a delay. Ironically, you never informed me of this delay during our phone conversations or emails. Nowadays if you call a phone company as an example, they will tell you that there is a high call volume and it may take 30 minutes to speak to a representative. This is a good example of good customer service because they realize people's time and money are important. So too should RPGSHOW realize that a potential buyer's time and MONEY are extremely important and as such be more forthcoming with any isues or delays it may be experiencing.
Lastly, I'm still waiting on my wig and sending it "as soon as possible" tells me nothing about how long it will take. You need to be more specific.

Dear customers

this is from RPGshow, im so sorry to hear your complaint from here, we apologize
during 29th Feb to 5th Mar, our factory had a bit problem, so we didnt have much glueless wigs in stock, but thing's getting better now, we will ship out your wig as soon as possible
sorry for your loss

BEWARE OF DELAYS OR UNAVAILABILITY OF GLUESS CAP WIGS!!!
After countless Youtube reviews and research, I decided to purchase an "in stock" ELS 119s glueless cap wig. I placed the order on Tuesday 2/29/2012. Their website specifically states it takes about 4-5 days to receive. As of the date of this message I am still battling over whether I will ever receive my wig! Come to find out the glueless cap is not available! Supposedly it is in high demand so it is taking longer and they have no idea when my wig will ship out. First, I think this is bad practice and business in that, if they don't have an item available, their website should automatically tell the buyer that the item is unavailable or on back order. I have been to other websites where a message will pop up if an item you ordered at checkout is not available. If RPGSHOW has expanded as previous messages indcate then surely they can update their website by implementing a tracking mechanism that can advise a buyer of their inventory. What is even more frustrating is that RPGSHOW did not initiate contact to alert me of the unavailability. I needed this wig for an event and purchased it WELL IN ADVANCE. RPGSHOW was eager to confirm receiving my payment and tell me they began "processing" my order and that they would keep me informed every step of the way. Yet, ironically, they couldn't contact me to tell me that they didn't really have the item I ordered in stock. As the days went by, I noticed that I never received an e-mail advising me that my item had shipped. After countless e-mails and phone calls (reaching them is another story) RPGSHOW now tells me the glueless cap is not available!! So, if I wasn't persistent and tracking the process I would have never known there was a problem. RPGSHOW has bad business practice in that they shouldn't charge a buyer until they have shipped out the item. In stock to me means, the item I purchase is in stock and available, ready to be shipped upon ordering!! RPGSHOW then suggested that I order a CAP 1A wig. To that I responded NO, because I then have to spend money buying clips and elastic to turn it into a glueless wig-IF that is even possible. Quite frankly I wouldn't want to mess with a CAP 1A. It is meant to be a glued item and I want and purchased a glueless item. That is what I want and that is what I expect. Supposedly RPGSHOW has advised that if the wig has not shipped by the end of this week up to Monday, March 12, 2012, they will refund me my money. I am supposed to call on Monday to confirm the status so we shall see what happens. In the meantime, I am disappointed that I spent so much time researching their products only to now have deal with shippng delays. If they had good business practices, they would have advised me the moment I placed (or tried to place the order) that there would be a delay so that it allows me the option to either continue placing my order and wait or go somewhere else to purchase my wig!! Heck, I could have driven 3 hours to have a wig custom made for me for the same price or less instead of ordering online. This is the chance/risk you take when ordering online through a company that is halfway around the world!! So to those placing orders may I suggest that at the time you place an order, inquire of the availablility FIRST or perhaps in the comments section of the order, because apparently "in stock" doesn't really mean they have it in stock-especially the glueless cap wigs. Also, please note that according to RPGSHOW, even if you wanted another style, the glueless cap is not available. I guess the glueless cap is in such high demand, so please beware.
So far I'm extremely disappointed with the ordering process and agitated that I have to do so much work to keep track of what if going on. Exactly what did I pay 328 dollars for? You would think better communciation would come with that price tag. In any event, I wanted to spare any potential or future buyers of my ordeal and frustration so when I saw this Complaints board I thought it was fitting. Good Luck, but again, if you really want a wig and can't wait indefinitely make sure to inquire (in writing) of the availability of an item. At this point, it looks like an in stock glueless item will take just as long to receive as a custom wig. This is simply poor advertising and bad business practice all around. While I don't mind paying the money, I do expect that the customer service will either match or exceed the amount of money I spent!!!

Note, the comment directly above should read as me "agreeing" with the previously posted complaints (sorry).

this is from rpgshow, we are so sorry to hear this, .we apologize to you, so sorry for you loss
regarding to your complain, we will take it into investigation according to what you complain,
thank you for pointing out our problem, we will try our best to give our cusomers the best service
also we have send you a message regarding to your problem, plz contact us at [email protected] . thank you
we are looking forward to your reply

I must agree - RPG show's customer service and products are not up to par as they were a year ago. I am very dissapointed, as I too was sent an inferior unit 3 times. I ordered a jls011c custom, Yaki texture which was a 1A cap contruction. they sent me a glueless cap. They said I could return it k which I did. The 2nd time, sent me a silky unit..I have never worn silky in my life. again I asked them to please correct the problem and I sent the 2nd back. In the meantime, I placed a replacement order - again custom. I waited over a month for the custom and decided to contact them for a status. They said tthey never received the unit I returned - after a whole month. I knew then, they were lying, as I sent them the tracking UPS tracking number to trace the package. When they finally admitted to tracking down the returned unit, I decided I was just too exhausted to deal with these substandard vendors any longer, so I order a stock unit, els-119s. I just receive it today, and am convinced its a defaulted unit they forgot to put in the garbage, but sent to me instead. The hairline is about 3 to 4 inches receeding to the middle of my head. I cannot wear this thing. Meanwhile I am a Diamond VIP customer, as I really loved their products and customer service a year ago, but now since they have expanded, customer service is no longer a priority and obviously neither is a product of quality. If anyone reads this, please do not buy from these people, Once they get your money, you are stuck with a substandard product and minus your hard earned cash.. Buyer beware...