February 28, 2012

Copy of Letter sent to Corporate Office

I am a frequent customer of your restaurant in Concord NC. I eat there at least 5-6 times a month. Whenever I have gone to that restaurant the staff and the managers have been gracious, friendly, and professional, the food is wonderful, the service excellent, even when they have a line stretching out the door, I have never felt rushed or ignored, but what I witnessed in the last week is just offensive. There was a woman manager there on Saturday 2/25, an employee of yours!, I believe her name was Ann, I have seen her in there a few times before, I later was told that she is upper management in your company? I watched her belittle the employees, she was so mean and degrading that I was embarrassed for them, her attitude with the customers was just as bad, when another customer motioned for her to come to their table, she dismissed them as if they didn’t exist, and then she sent someone else to deal with them and whatever issue they had! But, again the way she talked to the staff with no regard for who could see or hear them is disgusting.
I have always loved going there, I have taken clients, and I have gone with friends, this was my "go to" restaurant, but after witnessing her and realizing that this is the type of people that you employee, I am going to have to rethink my choice.
I know that I am only one person and in the great scheme of things my opinion will hardly matter, but this woman, Ann, truly gives your restaurant, and your company a bad name.

Thank you for your time
R. Jacobs

THIS COMPLAINT IS FOR RUBY TUESDAY IN CONCORD NORTH CAROLINA!!!