Nightmarish experience would be putting it mildly. I ordered a bag and paid by Paypal. Changed my mind and returned the package unopened. That was three weeks ago. I have been trying to get my money back ever since with no luck.

I complained on another website and was contacted by a "corporate concierege" who was very nice but it appears that her job is to say, "I'm sorry" and then nothing happens. She told me over a week ago that I would have my refund "in a few days" but here we are ten days later and nothing. Then I was told they tried to refund though Paypal but it didn't go through. Paypal denies. Never had that problem in the 11 years my Paypal account has been open. So, here I sit with no merchandise, no refund. This was my first transaction with this horribly run company and it will be my last, that goes without saying.

I'm so sorry to hear about your Rue La La experience. Our Corporate Team is aware of your situation - we'll make sure to reach out via Private Message to follow up!

We're so sorry again for this - and we can't apologize enough. We've made sure that your refund has been processed on our end. (Our Corporate Team is aware of this and will be in contact via email.)

Here we are 10 days later and still no refund. I have never had the merchandise. They received it back over a week ago and all I am getting is the run-around when I try to find out why I have not received a refund. Stories about how Paypal wouldn't take the refund. Sorry, I don't believe it. I've been using Paypal for 11 years and that has never happened. I can honestly say this is the worst customer service I have ever experienced on any online shopping site. It's as if they are trying to keep the money and drive you crazy at the same time.

I ordered for the first time from RueLaLa on February 27. I decided I did not want the item before it arrived and rejected the package at the post office on March 1. It is now March 8 and I have neither a refund nor any indication that my item has been returned to them and they are processing same. No response to inquiries through their website. I have had to file a Paypal claim to try and get my money back. Very bad experience. I would suggest sticking to known internet retailers with great customer service policies like Amazon or Zappos and leaving these amateurs alone. It infuriates me that I am going to have to fight with Paypal and wait 10 days or more to get my money back.

This doesn't sound right at all. I'm so sorry to hear about your Rue La La experience - we never want our Members to feel like this. I've reached out to you directly via private message to help.