I guess I got suckered in as well. The system broke after paying the 36 months so I figured --- what the heck, maybe I won't re-up with them. I should have checked the Contract! Oh my, I haven't had such an ordeal with a company in 20 years! Their lovely 'Amy' goes home at 5pm on the dot and frankly, that schedule doesn't work with mine so we have been playing telephone tag. Not once during that time has she left a message saying that if I don't pay she would send it to collections. How about something like, 'Hey, Stupid - you are still under contract with us and you have no choice. There is NO early cancellation!" Then at least I would have paid it. Now they want the dang $150 'reinstatement' fee... ha.. the thing didn't work anyway... exactly what am I reinstating? BE SURE YOU PHYSICALLY CHANGE THE WORDING OF THE CONTRACT before you sign!!!

I would like to express my thoughts speaking from my own personal experience with SafeTouch. My husband and I have been with Safetouch now since 2002, so for 10 years. During these years we moved into a new home and had service transferred. We have always received quality service and have never experienced any problems. When the alarm goes off accidentally, we are always called within 30 seconds to a minute and have only had minor maintenance issues maybe 3 times, which were promptly responded to and resolved by professional people. Our monthly payment is extemely reasonable and has only increased once (by $3.00/month) and that was when we moved to the new home. Again, this is from my own experience, but my husband and I have been VERY satisfied with our service and barring something major, will continue with Safe Touch as long as we have a security system.

Safetouch is a fraud of a company. They tell you that the contract is only for 36 months but in reality it is for 5 years. They neglect to tell you about the first 2 years of your contract are with Wells Fargo since they have to finance through another company and the last 36 months of the contract are with Safetouch. Stay Away!!!