This company is a complete scam. The salesman in Lucas TX Walmart named Cameron Johnson sold me service bundled with AT&T services, including Direct TV, internet, landline, wireless and SafeGuard America Alarm system. This bundle was to save me a couple of hundred dollars for 5 years. However in order to get this bundle price I had to agree on 5 year contract with SafeGuard America. After 3 months I noticed that my AT&T services cost were not going down, so I contacted AT&T and they informed me that they could not commit to these prices that were written in the sales order. AT&T also warned me about 3rd parties that sit at Walmart's and other stores. Many are either not properly trained or they are looking to lure people into signing log term contracts with SafeGuard. America. So now I am stuck with this 5 year contract at $80 a month!!. As others I was also promised a $200 gift card which was never received. This is robbery and I am not ok with this. In summary this bundled contract was breached and when I try to call the salesman moblie and office phone it just rings with no one answering.

This company is so fraud. The door to door salesman in killeen tx named Justin sold me service. First 6 months were supposed to be free. Wasn't. I was charged on my card within the first 5 days. Then the representative didn't even use my name for the account. It was put in a lady name that I don't know and have never met. This is so fraud and could lead to charges. I need to know how I can find a formal complaint or should I just contact the police?. This is ridiculous and as of now I don't even trust the security system that was placed in my home. This is not ok

We told by their representative by signing up for alarm service that he could have xfinity bill reduced from $224.09 to $62.00 and we would receive a $200.00 gift card. After many phone calls and promises we still have cable that is the same and no gift card. This company is a scam.

We also got screwed by this Scott Pickering of Pro Security. He came to us making it sound like we were getting a 6 month trial with the security system because he wanted people to try it and see that he was different than the other guys. Well after having it only 2 months, we decided we won't be able to afford it and tried to cancel. He has been impossible to get hold of and finally informed me that because our contract has already been purchased by SafeHome that we are now stuck in a 3.5 year contract! I will be contacting my attorney, this is false advertising to the fullest.

I have been with Safe Guard since 2011, I learned in 2014 that there has been no connectivity through land line, Due to (Error by phone company) they said, But the phone company said that line was dead for over 20 yrs and the tech simply hooked to wrong area, I was set to move in a month, I called to cancel, They stated i could not without MAJOR charges up in the thousands, And that it had to be transferred to new home for remainder of contract, and would be done for free of charge, Yet more lies, The tech showed up. spent the day lolly gaggin around, finally hooked it up, and said all`s well. a week later i got a call stating my contract was extended by 6 more years and my 3 day grace period had expired, and i had to pay for instalation. How the hell was i supposed to know??? then stated that they had to come unhook something that wasn`t promised? unless id pay MORE money.... Bottom line, Safe Guard america is a pure scam, the most worthless liars in the buisness. Id give anything to have never trusted their door to door salesman...If you stop payment they can put a lien on your home. And auto renews if you dont cancel on a certain date after 6 yrs. If you want ripped off? safeguard america is for you

A sales representative from this vile company, 8/3/2016, knocked on my door and informed me that my current home security system (Monitronics) was no longer servicing Monitronics accounts in the area I live and that Safeguard America was taking over Monitronics accounts. He also stated that I would receive 6 months of free service from the company he represented. I told him that I was sill under contract with Monitronics, March 2017. He told me not to worry and that he would take of that. Well, I received a letter from Monitronics informing me that I am still under contract with them. To make a long story short, I was misled by this unscrupulous sales person. I contacted the Corporate office and the owner of this corrupt company to cancel my contract with no positive results. STAY away from door to door sales personal and especially this morally corrupt company. I contacted Scott Pickering who is the owner of Pro Security and informed me by mobile text that I had three days to cancel that contract.

WOW I just got so screwed by this company. When i researched their origins they come from a long line of scam artists. All the way up to their headquarters in CT. I live in Orlando and I was referred to this company from a dear friend. She said when she got her system The sales representative over the phone was wonderful. She took her time and explained everything! Not the same for me! I received my system a couple weeks ago and I feel scammed, Nothing was what it seemed and I DONT feel protected. Just goes to show its not always the company but who they have working for them.

These idiots called me at 9pm saying " this is not a sales call" then proceeded to try to convince me to buy their stuff ... I tried telling the guy not to call me anymore and he got a HUGE attitude with me telling me he couldn't do anything till I confirmed with him about my smoke detectors. I hate people like this who invade your personal private quiet time (with a sleeping baby here) and hide behind the anonymity of their remote location.

ADT does the same scam as SafeGuard and all the others. In fact, ADT wont give you a quote over the phone. They insist on sending a sales person who wont give you a quote until the first run a check check! They will also sell you more monitoring devices which means your monitoring price goes up! Why should having more devices cost you more for monitoring!? Its a SCAM! It costs them no more if you have 2 monitoring devices in your home or 20! Your low rate on TV suddenly goes from $40 a month to $80. If anyone on here is praising the alarm companies then they are shills for the companies. And in their ads they say it costs you just over a $1 a day. Well, I guess if it's $1.80 a month they can still legally say just over $1 a day?

jlf1320-
If what you say is true, then you are being lied to. The duress code is something that can be changed by the customer in user programming in basically any alarm on the market. It shouldn't take any "extra software", they must not be able to remotely change it via download software or they just have no idea how to change the duress code. The tech in regular clothes was probably a subcontractor that works for hire for any company that will pay him & probably didn't have a company shirt for that reason.
Did you get a user manual from them? I am sure it would have info on adding/changing the duress code directly by the keypad.

Buyer beware. They talk a great game and make you feel valued. As soon as you sign and have the ink dried, forget it. It took them 4 days to install my system due to faulty equipment (brand new out of the box) and then the signals were not working properly. The technician was very nice, but showed up in regular clothes and no Safeguard ID displayed. It is taking 6 days to get my hostage code changed. The guy, Todd, asked why I wanted it changed, which I did not feel was any of his business. It takes them downloading extra software to make the change. God forbid people have to do extra work. He called on Friday saying it would be done. Nothing was and it is now Wednesday. I keep getting excuse after excuse and we will get it taken care of tomorrow...A bunch of wolves in sheep clothing. Dumbest thing I ever did was to leave ADT.

minpindad-You obviously don't read. I stated I had never heard of SafeGuard until last friday, when a customer called to cancel without notice to say they were going to SafeGuard.
So SafeGard may in fact be "crooks", but I stand by my statement of the complaints against them on this board referring to cancellations & auto renewal are pretty much bogus. I'm pretty sure the auto renewal started with ADT & trickled down to ALL other alarm companies.
I have never seen a contract with invisible ink, meaning there is no excuse for not reading your CONTRACT before signing. I capitalized contract because customers apparently sign them and think they are just paper & not an obligation(which they are). Customers want it both ways, they want a reliable, trustworthy alarm company with 24/7 365 monitoring and yet want to able to cancel on a whim with no consequences. Try to buy a car & make payments and just decide to cancel making payments and see what happens. One thing I always hear when people want to cancel their alarm service is they need to cuts costs.
The alarm costs about a dollar a day, yet those same people will continue to pay for satellite/cable TV for a least double what alarm security costs.Those same people will cancel their alarm but pay $100+ for a data plan on an Iphone. So cable or internet on your phone are more important than keeping your family safe in case of a home invasion.Makes sense, doesn't it?

I got out of mine no problem when I got ripped off by SafeGuard Worlds worst alarm company! You just keep on yapping because you must be the ring leader of the crooks!


sdafe


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ADT definitely has the same policy. The company I work for had a customer that couldn't get out of their ADT contract so we offered take over the system & not charge them until their ADT contract was over. The customer HAD to notify ADT in writing 60 days prior to the end of their contract date or they would have been auto renewed. You can't cancel your contract over the phone either. You have to cancel in writing for legal reasons. The reason is without a letter there is nothing to prove you cancelled your account. So in the future, if there is an incident the customer could say they never cancelled & the alarm company would have no proof otherwise & lose in a lawsuit.
Up until Friday 3/9/12, I had never heard of Safeguard America. I know the name now because a customer we had for 6 years just called without notice to say that she is canceling with us to go with SafeGuard, effective immediately. Rather than tell us she is unhappy or wanted info on upgrades, she did what everybody else does, cancelled on a knee jerk reaction. So now they have replaced perfectly good working equipment for their own & the customer is going to being paying us until the November 2012 contract date. It makes no sense.

ADT does not have a shafty auto renew that you are sure to forget the anniveruity date 3yrs later in your busy day of life! I had ADT and I have not ever heard of this before my rude awakening! Now I will not pay for any survce with a contract cable, , lawn service, etc. I will not even read it just say NO THANKS!! Thanks Safe Guard, I have to stay on guard from those CROOKS!!!

minpindad-ADT has the same cancellation policy as any other alarm company.Try to cancel without giving 60 days notice & see what happens. ADT charges a trip fee to your house or business whether you pay for service or not. If you don't read your contract it's no one's fault but your own. Alarm companies make a big advance investment with the hope of making the money back with your monthly payment for your 3 year contract. The alarm company pays upfront for your equipment, installers pay & salesman's commission. The alarm company also has to pay the central station operators a salary to call you or the police 24/7 365 days a year all for basically a dollar a day out your pocket per your contract. When you cancel early on your obligation, the alarm company has to eat this debt. The only way to make this up is to enforce the terms of contract or go out of business. If don't intend on fulfilling your obligation don't get an alarm.

The salesmen are hiding these items in the contract and talk to you to distract them, You must be one of these crooks! They know what they are doing, what kind of company would put these in there contracts to begin with, crooks thats who . I was talk out of my ADT alarm company, saying how they could do this and that, they wre wrong! ADT is the BEST alarm company and I should of never left them they are not crooks, they dont use these in there contracts! I guess Safe Guard must give out a bonus to post good comments abut there company stay away from Safe Guard use ADT!!!

This company is AWESOME! They saved my home from what could have been a potentially costly robbery. While on vacation (Disney Cruise) my home was broken into, they used the rear patio door for access. Apparently the robber used a pry bar as the door lock frame was destroyed. Because I was away I added my next door neighbor to the emergency call list knowing I would be unable to be reached on the open seas. My neighbor heard the alarm go off and immediately looked out the window and saw a white van parked next to my home. She said she went to call 911 but her phone was already ringing, it was the Alarm monitoring company calling to advise her of the alarm. Safeguard immediately called the police and let them know there was a break-in. I initially was a little skeptical of getting an alarm but even the police officer said it saved my home. The company even dispatched a technician free of charge after the incident to check the system and insure the system was workimg properly. If your alarm company saved your home you would love them too!!

These complaints about cancellation all stem from the fact these customers don't actually read the contracts they are signing. Alarm contracts clearly state they need 60 days notice or the contract auto renews. In florida, the auto renew is set for 1 year increments I don't know for other states. I don't work for this company, but I have worked in the industry for over 20 years. Customers sign a contract & then decide to just cancel without notice & then complain on these forums even though it all stems from them being irresponsible . Like the poster who expects the alarm company not to charge him/her due to them getting internet phone. The customer's decision to change their phones without notifying the alarm company in ADVANCE(novel concept) really has nothing to do with the alarm contract they signed. Had they notified in ADVANCE the alarm company could have offered a GSM cell back-up as an alternative to the phone issue. But that obviously never happened & somehow it's the alarm company's fault. These internet complaint posts are normally one sided against the wrong party. Again this is all because the customers don't take the time to actually read the contracts they are signing.