Submit a Complaint

SammyDress.com

United States

Consumer complaints and reviews about SammyDress.com

sugarball Send email
 
Jan 4, 2016

missing and never received items from 2 other orders

4 ITEMS MISSING FROM 1 ORDER AND 2 ITEMS NEVER RECEIVED FROM 2 SEPARATE ORDERS, PLUS 1 COAT ORDERED IN SMALL IS STILL WAY TO SMALL TO GET ON. RE-SHIP MISSING ITEMS ASAP. ALSO SHIP OUT THE 2 ITEMS NEVER RECEIVED.
tracymagee Send email
 
Mar 6, 2015

received an order that was too small

I ordered a pair of beautiful sweater boots. I received the package with no receipt and no return label. I finally contacted Sammy dress through their message system I had to set up with a ticket number . I got no respond for like 4 days went by. I finally decided to go to live chat, which is only for presales. that's when I got a response. Sammy dress told me that I had to keep the shoes that were too small and pay 85% of another pair, if I wanted more shoes. they wouldn't give me any satisfaction. they also told me to give the shoes to a friend if I didn't want them. of course I didn't want a pair of shoe that don't fit. Sammy Dress is a company that rip people off and does not care about customer satisfaction. I will be reporting them to the better business bureau, immediately. if You have any sympathy at all for me here is my order number M15022111523344683 ticket number is T45781189659.
Thomas Adu Send email
 
Feb 17, 2015

I didn't receive my orders

I have ordered some items since (12/20/2014)with the order number M1412201027424400 at the cost of $75.89 .But I received only two of the item which is shirt 50% cotton/50% rayon at value $4.45 and men's watches non-mechanical at value $2.04 all at the total value of $6.49 .I need you to send me back my refund. Those two items were sent to me in this date 2015/01/12 with C-ELI Ref:14210471823537
Cyim04 Send email
 
Mar 8, 2012

Didn't receive my order!!!

"Sammy Dress more like "Scamming the Rest" this company has a track record of not sending the ordered items and/or taking over three months for the orders to arrive. I am still waiting for my order after 3 months. Because the company is in China they do not have the same standards as the U.S. does. Don't buy from sammydress.com and from its sister company ahappydeal.com; they both like to scam us here in the states."
Leusac Send email
 
Mar 2, 2012

Didn't receive my order!!!

I am writing to update my previous comment. Sammy Dress sells a variety of products for very attractive low prices and some items also are shipped for free and that's why decided to order from them even though deep inside I knew they probably would not be great products for the price I was paying. Well, as from my comment above you can see I was right. The products were of poor quality.
After I reviewed the store at Resellers Ratings (my review was exactly the comment above) I’ve been contacted by Sammy Dress with the offer to refund me the remaining amount as I was still unhappy with my loss of U$11.12. So I am here to update my comment and to be fair with Sammy Dress as they did contact me to reopen the dispute and to refund me in full. But I have definetely learnt my lesson! Never again! I do not want to go through all the stress ever again!
Leusac Send email
 
Feb 27, 2012

Didn't receive my order!!!

Please do yourself a favor to avoid loss, disappointment and stress by avoiding this store like the plague! There's one word I can use to describe this store: "Rubishland"! That's what they sell! Their prices are very attractive because they're very low and some items also are shipped for free, let me tell you by my own experience: Do not be lured by their low prices, you will get a product that is worth what you're paying or even less. I have purchased from Chinese Wholesalers like Dino Direct and I have had good and bad experiences with them. More good than bad experiences thankfully! Sammy Dress is by far the worst Chinese Wholesaler company I have dealt with. I ordered a handbag which I had seen before at dinodirect.com and even ordered it but I got my money refunded because the item was out of stock. Anyway, I saw the exact same product, the exact same pictures; you can compare here http://www.sammydress.com/product117273.html with the item from DD: http://www.sammydress.com/product117273.html. The product advertised by sammydress is exactly the same as the pictures prove it but they sell it for half the price. I ordered the bag, a couple of pair of earrings and a necklace and I paid very pricey expedited shipping. The shipping cost much more than the bag itself but I thought it would be worthwhile since the price for the bag was much cheaper than the one advertised at DD store. Let me tell you, I had just jumped into a nightmare of a dispute. What an awful nightmare it was to dispute with this store to have my money back. The bag I received was a very poor quality copy of the bag advertised. There was no quality in it, the edges of the handbag were just roughly trimmed, also there was a small unsown patch on the side. It looked like that bag had been made in the dark and very rushed. If the pictures for the product on the website were from the actual bag I received, I would have never bought it and in fact I wouldn't have wanted it even for free. Anyone would be embarrassed to take a poor quality handbag like that anywhere.
So I did what I had to do, I wrote to them to complain about the bag and to reason with them they sent a product that is inferior to the one advertised and I uploaded pictures I had taken to prove my claim. They replied pretty quickly to my surprise to tell me that they were sorry that I did not like the bag and that if I decided to keep the bag, they would give me a big discount next time I placed an order. Ha! What a joke! I had just received a crap bag and same for the earrings, I was mad about and they still thought I was going to be stupid enough to order from them again! After writing back insisting the product was inferior and that I wanted my money back, and that included what I paid for shipping as well, they offered me two options: 1. Return the bag for a full refund or 2. Keep the crap for half refund of the amount paid for the bag. It was a battle! I opened a dispute with paypal, had it scarleted to a claim and kept insisting I had the right to receive full refund for the bag + shipping. I had a hard time over three days of sending and receiving emails to try and resolve the issue I finally wrote to them saying that I was not going to give up receiving full refund for the shipping but to finally put an end to that painful dispute I would accept a refund of half the amount paid for the bag + full shipping refund + refund for the necklace not received because was out of stock. They finally agreed to that and I received the money the same day. I still had a small loss of U$10 (half the amount paid for the bag + earrings) but I got back U$ 33.85. It amazes me that people set up a store, advertise pictures for products advertised by other stores and what they send to you is a crap product that just resemble the original advertised one and they still think they can get away with it.
One word of advise from someone who went into a nightmare of dispute and still had loss, save yourself from trouble and avoid Sammy Dress. Most of what they sell are the exact same pictures advertised at Dino Direct, but I have ordered many times from Dino Direct and even though I had disappointment with the sizing of clothes purchased from DD, I still prefer to order from them than any other Chinese Wholesaler like Ever Buying which I believe is the same store as Sammy Dress. I've had problems with some of the orders I did from DD but I never had to open a dispute with paypal to solve the issue. I have always solved with them and I'm quite happy with 90% of my orders so far. Sammy Dress is completely off my list of places to buy. They do not trade fairly by advertising pictures of good quality looking products and then sending something that is inferior. I have attached a couple of pictures of the handbag I received here so if you compare to the product from the links above, you will see that the details show the quality is different and inferior to the product advertised! Save yourself and avoid Sammy Dress like the plague!!!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username