Pls provide the contact information for the Georgia Regional Manager. Sam's Club at the local store as well as online does a great job trying to hide that information.

I want the contact information for the Georgia Regional Manager. Sam's Club store manager and Sam's Club online do great job of trying to hide that contact information. contact me at [email protected]

Hello I am an employee at sams club for a year and a half now and I have seen alot of unfair and wrong things being done as far as management towards employees and members. I am going to start with the Supervisors who are totally unfriendly and they don’t come when we are calling for key turns. You have supervisors hiring their family members in the club who do
nothing all day but play on the phone and blow members off like they don't know there job as the COS and MSS. We have the worse personal relationships between supervisors and employees what I call a** kissers... Working for club 8271 was wonderful in the beginning now that this new manager from
Meridian has been the worst.. we never have enough coverage the front has gone down hill since coach Jenny returned to the Hattiesburg club! U have cos letting cashiers turn keys and I feel like the front end manager is a bully... I have an entire book about club 8271 I could write I’m sure the associate that was drunk still work for SAMS smh! What happened to this company

I have started working at Sams Club and can not believe the things that are going on. After computer training I was put on a register by myself. I have worked retail for 25 years and I catch on pretty fast. But this place is very different. Forget about asking for help. I have told several supervisors that I need more training . There is no way to contact a supervisor unless running one down. The employees in this store are rude. Not one supervisor or the store manager has come and introduced themselves to me. No one acts as if they care. The young supervisors are texting or talking among themselves. The manager never speaks just walks around and looks. I am very disappointed in this store.

Store 6344 Tire Battery center Discrimination At Its Finest From store Manager HR Manager To my Department Manager Hire Relatives That do not work then Harass the ones that do spend hours in bathroom I never at any other work place have been allowed to be in the bathroom hours at a time something smells about this

Hello I was an employee at sams club for a year and have seen alot of unfair and wrong things being done as far as management towards employees starting with the GM she's totally unfriendly and doesn't even know a3rd of the employees in the club she affiliates herself with her family she hired that does nothing all day but play on the phone and blow members off because they don't know there job the cos and MSs in the club or even worse personal relationships and even giving hours and clocking employees in even when there not there not fair you have management who set ppl up for termination for reason they need to be investigated I have even seen mss purchase drugs in the parking lot of the club #6573 needs to be investigated asap before it be embarrassing moment for Jacksonville, no Sam's club

I'm a former cashier. I truly fell in love with my job because of the customers and many of the other associates. I loved that Sam's Club's philosophy was to provide the best member experience possible. I have always enjoyed seeing happy faces when I was would show interest in a member's day. I was developing a following of members who called me by name. Working there was never about how much they paid or didn't pay, it was about feeling like I made a difference. My job became my passion.

That being said, from day one, I thought there was something REALLY wrong going on behind the scenes. There were MANY managers in the store and not one of them EVER smiled. Employees were never spoken to unless something was wrong. And you did NOT want to be spoken to. Cursing would ensue and you were made to feel like you were the most insignificant person they ever met. I never heard a "good morning" or "hello" come out of their mouth. Multiple managers would get together and whisper while watching every move the cashiers made. This would go on for hours every day. It felt very much like wardens watching prisoners because of the perpetual scowls on their faces. One day when the store was nearly empty, a manager walked across a large area where I was standing and the sleeve of his shirt just barely came in contact with my arm. He never made eye contact or spoke a word, but the whole incident was a unsettling. If a manager DID have to interact with you, for example, hand you brochures or items that needed to go back on the shelves, they would do so without saying a word. Sometimes you didn't even know what they wanted you to do with the stuff.

When I took orientation/computer-based-learning classes shortly after being hired, I heard everything an employee would want to hear. There were definitely strict behaviors they expected from their employees on work ethic and making eye contact while smiling at any member within 10-feet of you, but the videos also talked about how no employee should EVER be afraid to seek help or discuss an issue (ANY issue) with a supervisor, manager, the corporate office, etc. Many times during my employment I thought back to those videos because the thought of speaking to a manager for any reason gave me flip flops in my stomach.

There was a sign on the wall with the store manager's picture. It stated his commitment to the running of the club. It said he was committed to providing the best possible member experience, every time. That was HIS commitment, but it was the duty of the employees to make it happen. I never once saw him smile or talk to a customer, which seemed to contradict the sign. Nothing was ever communicated about valuing the employees.

Most of the COS staff came across as kind and helpful. They were a joy to work with, but they knew the fallout they'd face if they allowed one employee to speak to another employee for more than a few seconds because that could make the members view the staff as lazy or unprofessional. Even when the store was nearly free of shoppers and the merchandise was stocked beautifully, the floors were clean as a whistle, etc. we were forced to look busy. We would pretend to sweep as long as it took before a member needed our attention. Any kind of friendly relationship between employees was difficult to achieve.

I thought to myself (a lot) about how I would manage a business. Of course I would want amazing customer service, good employees and the best products available, but I would also want to establish a sort of "we are a Sam's Club family" among the staff. I would let hard-working employees know they are valued because without them, there is no company. At the store where I worked, the feel was more of a "you're lucky to be breathing our oxygen while you work" mentality.

Anyway, to make a very long story just a little bit longer a new supervisor (COS) was hired at our store. She was very angry looking all the time so she fit in really well with management. She would pace back and forth along the cashier line like a tiger who is deciding which gazelle to have for dinner. This COS began berating the cashiers in front of the members on a regular basis for things like not smiling BIG enough. Does THAT follow in line with our commitment to provide the best experience? Each week something else would happen. She would be the only COS available and would refuse to assist a cashier with a customer refund. Something only they were able to do. Customers would be yelling at the cashiers and she sat back and watched. Other incidences include telling a cashier to work in another area of the store for the day only to pull them aside at the end of the day to drill them with questions about why they were insubordinate and not at their register to help the members. After about five-weeks of this, I decided to speak to a supervisor and ask for help in understanding why this was happening. I wanted my job to be happy again. When these "set-up" type incidents continued, I felt I needed to talk to a manager.

The morning I decided to seek out a manager and ask for a few minutes of their time, I noticed the COS on duty avoiding me. She knew I wanted to talk and hopefully set things straight. My register was right next to her work station. The store was still closed to the regular public so it was a really peaceful time. I wanted to ask her which managers were in that day. She did tell me, but when I asked if she knew why I was being singled out as the "enemy" of this new COS, she told me to sweep. Then she sent me to the back of the store to work in the bakery. Once at the bakery, they said they had nothing for me to do. I walked back to the front of the store to let her know and she said she was busy and didn't have time to deal with me. Deal with me? I was just trying to work out an uncomfortable situation so life could go on. It was then she saw a manager and told him I needed to talk. I was stressed and upset and began to cry. The manager was amazing. He was kind, told me he would be happy to help me, guided me into his office and gave me tissues. That's when everything changed. He asked why I was so upset. I started explaining the first incident I had with the new COS. He wouldn't let me finish and just asked why I was so upset again. I told him I was trying to tell him. This happened three times. I was extremely upset. I was sobbing and told them (as he invited two other managers into the office) that I approached a COS and another supervisor earlier in the week to see if we could all just discuss why there's so much anger directed at me and what, if anything, I did wrong. Then they got angry. They said I'm on my own because I didn't go to management after the first incident. I told them I didn't want to stir up trouble after the first incident because I believe anyone can have a bad day and it was never my intention to get anyone in trouble. They just kept telling me that I screwed up and that they weren't going to take my word about anything I'd said. Things got more and more heated and I was inconsolable. I told them I may as well just leave the company because it seems obvious they don't want me there, although I still don't know why. Boy were they quick to jump on that statement. They said I was officially terminated and that I had wasted their time.

I gave Sam's Club 100% every single day. I'd never been told of anything I did wrong. I got along with everyone. I tried to resolve my issues with the COS as gently as possible, and as I had been trained to do during my 30-year career at a large utility company. .I gave this COS the benefit of the doubt, thinking maybe she was having a difficult time in her life that caused her to be angry. For that I was told I screwed up and they were less likely to try to help me since management wasn't my first stop.

I'm shocked, confused, and sad. I will deeply miss the customers I so enjoyed and the chaos of being crazy busy at times. I hope others don't experience the same treatment, but if anyone has had a similar experience, I would love to hear about it.

This clubs security and asset protection management are a joke! Their own employees walk out with merchandise after closing without giving it a second thought. I’ve witness their meat cutters walk out with hundreds of dollars of prime meat tucked under their sweaters as they left the club. No one checks the cameras or take accurate counts of their inventory. I’ve failed to report it to management in fear of retaliation. Their employees are allowed to drink during their lunches and their employees reek of alcohol and marijuana smoke. I’ve witnessed a manager giving one of his associates gum to cover up the smell of alcohol as he was operating a forklift. They fail to check cameras and take proper inventory to account of the missing merchandise in the meat department. There are no cameras in the filler so that’s how they stuff their clothes and backpacks with the stolen meat. I’ve witness the lesbians in the bakery department making out in the bakery cooler alongside the food they prepare for club members. Favoritism plays a huge role in the reason for their cover ups. If they paid more attention to the cameras and their inventory counts they would notice all of the meat that is stolen by their very own meat cutters.

Ordered a mattress online we return the mattress because it was the wrong size, never received my 400 dollar refund. I have spoke to at least 15 customer service reps.


[email protected]

As a former employee of Sam's Club I was very disappointed on how unprofessional the staff and management was at the Quincy, IL Sam's Club #4999. Whenever I would have customers come through my aisle, I would treat them as family and make sure that they didn't wait for a long period of time for any lock up items. Well when you have COS personnel that just stand around and chat, it makes the customer upset and just leave without getting anything in their cart. I was even told one time from one of our COS personnel that not to worry about the frustration of the customer and if they really want their stuff, they'll wait. There are other times where I've seen the management team act like they didn't care about me as an employee. First off, I needed a new availability form to fill out due to new hours from my husband's job and I have been asking a little over a month now and still get told to "wait as they are busy." Well I guess going to smoke a cigarette 15 to 20 times a day or every 20 minutes counts them as busy, right? I've also noticed that Sam's Club has a point system policy within the handbook and I think it's a good policy but I've noticed some management think that since they got their work finished or they don't feel well, they go home and the point system doesn't apply to them. Im actually getting a point for reminding the managers two weeks ahead of time that I have an appointment for my child to get his hearing aids. I just had a conversation with one of the managers and she got upset about it when she's the one that I have been letting know ahead of time. I have let them see a doctor's note ahead of time when the appointment was and was told ok, we'll find someone to cover for that day only to be told that I work that day and if I take my son to his appointment, I was getting my point that I was promised. I'm at a loss for words on how a business is running with such disrespectful people.

Hello, just came across these Sams complaints from real people and thought I’d ask some questions…..

I have a Sams business account and keep ordering on line only to find out later they are out of stock. This costs me time and $$ and I would just like to know how I could keep track of stock myself if I knew how to look into their system. When I call customer support, they tell me immediately if an item is in stock and how many of the item is in stock. This is what I need to be able to see. Simply and only this - to see if item is in stock and how many. I don’t know if it takes a special software or just a special access from a personal computer. But if I had access just as the customer support people have, I would have what I need.

I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.

I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.

She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.

I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.

I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?

Good luck Buyer bewares if you decide to buy a computer from SAMS

My husband and I purchased two Apple I phones4s at Sam's instead of Sprint (which we really regret doing!) just to get their extended warranty which was to supposed to be so much better than Sprint's according to the salesman at the phone department, and that if the cellphone was lost, we would have a tracking system (GPS system) that was stated in the contract, but which I was unable to track. We returned to Sam's yesterday to tell the phone sales dept. that I had lost my phone, and to see what they could do to help. We were not told by anyone in the Sam's phone sales dept. at any time or was there anything in the contract that stated that this feature needed to be setup first by Sam's first in order for the system to be operational. The Apple store told us that since Sam's sold us the phones and the contracts, that they were entirely responsible for doing this which they failed to do!

Meanwhile, even though I was reimbursed for my contract which proved to be worthless, the manager led us to believe that he would give us a new phone, and then refused to do when we went to the sales dept. So now I am stuck with a 2-year contract from Srint with no phone!
I am writing this to warn other buyers to beware of buying these so called warranty contracts and also to buy their phones at the company phone stores such as the Sprint
store to avoid this kind of incident from happening to them!

By the way, does anyone have any good ideas or know what would be the best phone number to call to file a complaint against Sam's? Also, has anyone else had a similiar experience with Sam's phone dept.?