This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at Samsung.

The company has purchased 5 (1.5 ton) A/c from reputed dealer "SONY MONY" in Month of January 2007in Andheri (W) (W). Since the month of April we have been experiencing a lot of problems with the A/C and the after sales service

1) Inspite of being in warranty period, the A/C was practically not functional with no cooling at all

2) Repeated attempts to contact the Samsung - Customer Service (which is of no use) to Mr. Mathew- the head of SONY MONY (andheri)(W) that have been unsuccessful with they not responding to the complaints, disconnecting the calls on repeated attempts to contact them and sending their service personnel across.

3) The persons send by service centre were not able to give any concrete reasons as to why the A/c's are not functioning, thus seems that an inefficient staff is employed, ultimately our company has to waste its time and energy at office hours. Seems it was our wrong decision to purchase SAMSUNG a/c.

4) Even after putting the A/c for repairing to SAMSUNG service centre, its of no use.

After all such possible attempts to repair my A/c, I have lodged my complaint here, and now if there is no response (I want my A/C to work properly) within 2 to 3 days I am forced to bring this picture in media and also to take legal action against everybody.

samsung aircon split system complaint
dear sir
i purchased a samsung aircon december 2011
it broke down 1 week after installation i had to wait nearly 3 weeks for repair of the unit because of samsungs prefered service company sydney air.
It worked just 1 week now i have to wait to get it repaired again so not fair, i bought the unit to get a good night sleep during summer i am typing this complaint 1am because i cant sleep and i know that it wont get fixed anytime soon, i so regret wasting my money on the samsung unit and installation because ill proberbly buy a diffrent one next year to replace this one i dont think this is fair for samsung to treat us this way while we sweat it out on these summer nights they take soooo long to get there units repaired :-(
needing to sleep cosimo laporta
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