We bought one Samsung phone at Costco in November of 2014 - promised a $150 rebate per phone. My husband contacted Stuart Lee in January of 2015 wondering where our rebate was - their response - "number not entered into the system yet." We were told that hey process a high volume of these rebates and to be patient - to wait our 14 weeks.
Well, yesterday we went to Costco and spoke with a sales rep. who assured us he would contact Stuart Lee and that they would get back to us - so today we receive an e-mail stating that they have "no record" of our paperwork.
If this company is who Costco is doing business with, then I need to re-think Costco. Either Stuart Lee is sloppy, inept or just a scam. Costco should find a better company to represent them - I'll never buy another phone through a Costco kiosk. When I read the other complaints I realize that my attempts to get the total amount of my promised rebate are probably futile.