I am writing to you today as a dedicated Samsung customer who has unfortunately encountered a deeply distressing experience with your customer service and communication channels. I have always held Samsung's products in high regard, but the recent ordeal I've gone through has left me utterly disappointed and frustrated.

On August 16th, I sent my device for repair to your FutureTel Service Centre. Since then, I have been subjected to an unprecedented lack of communication and subpar customer service that has tarnished my perception of Samsung's commitment to its customers.

The most disconcerting part of this ordeal was a recent interaction with one of your agents, where the individual's demeanor was shockingly unprofessional. Their conduct was so appalling that it almost led to the termination of the call. This incident is emblematic of the broader communication breakdown I have encountered throughout this experience.

The lack of updates on the status of my repair and the delay due to backordered parts have severely inconvenienced me. I understand that supply chain challenges can be difficult to navigate, but the complete absence of transparency or an estimated timeline has been extremely frustrating.

I spent $6000 bought Samsung TV, it was a very expensive model, back at 2016. I recently move, and put "one connect", tv showing black, then called customer service, they can not address my issues, and eventually give me answer to contact their repair center, I called their repair center close to me, without any people talk to you, you only hear better to sent them email, and wait their response, funny, if nobody answer, always is answer machine, why they put phone number as public. then I only can wait, and at sametime, called their customer service again, they transferred to me customer relationship department, this is worst service I ever met, I spent time to explain to them what is wrong with my tv, after, they tell me, ok, i will give you technician contractor contact, and you will response for all technician charge, even without trying to help me to find out problem, just tell me sorry, this is policy, your warranty expired (1 year), then nothing we can help, only ask technician to help you, then you will pay. no other comments.

I just feel so helpless, when you spent money to buy a expensive tv, I really regret to spent money for Samsung, suppose to expect better quality, never buy this brand. not worth, at least never worth to spent money to buy.

Sir I received mail from RBI ...Sir I want to know that it's true or not
My mail id:[email protected]
Details of my complaint,


RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION
Our ref: Cub/Hog/Oxd1/2017.
Payment file: RBI/id1033/2011/2018
IMMEDIATE PAYMENT NOTIFICATIONS IN CONNECTION WITH FOREIGN EXCHANEG COMMISSION
Dear Beneficiary:
The Foreign Exchange Transfer Department (RBI) hereby brings to your attention the payment of your deposited fund here in the RBI. You were listed as a beneficiary in the recent schedule for payment of the past edition email award incurred by the BRITISH GOVERNMENT, which is yet unclaimed due to some circumstance according to your file record.
Your payment is categorized as: Contract type: Lottery/inheritance/ Undelivered Lottery fund/
Recently on the 1st M 2018 The Reserve Bank of India (RBI) Governor, Mr Urjit Patel and Ban Kin-moon Secretary-General of the United Nations met with the Senate Tax Committee on Finance RBI Mumbai/Delhi branch regarding unclaimed funds which have been due for a long run. At the end of the meeting (RBI) Governor, Mr Urjit Patel mandated all unclaimed funds to be released back to the beneficiaries stating that it is an unfair practice to withhold funds in government coffers for one reason or the other. e.g., tax accumulations.

Therefore, we are writing this email to inform you that (£500,000.00GBP) Five Hundred Thousand Pounds will be released to you in your name, as it was
Committed by (RBI) Governor that the Beneficiary is required to send details to claim this funds immediately within (3working days) on receiving this mail.
Fill the form below and send it immediately.
1. Full Names:
2. Residential Address:
3. Mobile Number:
4. Occupation:
5. Sex: __Age:
6. Nationality:
7. Annual Income:
Account Name:
Account Number:
Bank Name And Branch:
8. Marital Status:
9. E-mail id:
10. State/Province :
11. Scan copy of Passport photo/Id Proof:
Important Notice: SEND ALL DETAILS TO THIS EMAIL: [email protected]
Note: Mrs. Norman Mary Is the assigned British Agent (foreigner) to monitor the transfer upon crediting of your account.
Every document including certificate of funds or company brochure will be couriered to your home address immediately after your transfer. This Bank management will proceed after your swift response to this mail for security proposes in your best interest without delay. Your urgent response is highly anticipated.
FOR MORE DETAILS CONTACT:
FOREIGN REMITTANCE DEPARTMENT
INTERNATIONAL MONETARY FUND
Important Notice: SEND ALL DETAILS TO THIS EMAIL: [email protected]
Customer services
YOURS SINCERELY,
FOREIGN EXCHANGE COMMISSION
Mr. Urjit Patel RBI Governor

I bought new 65" TV, just 5 months, it was broken. Samsung said it was a physical damage , not covered, $1600 was just gone. Called customer service, 30 minutes with the call person, he did on purpose to delay the time, and keep me waiting. Then transferred me , and I waited 20 Minutes , nothing. Called back, spending another 30 minutes, I am very disappointed. How could the tv is so fragile? Cannot be touched? So disappointed by the quality of the TV, will not buy Samsung products again.

WORST SERVICE EVER!!!!! My new fridge (8 months new) broke 6 days ago when finally today a service man came after almost a week. Now they have to order a part from (15 minutes away) and it will take another 3-5 business days. I called Samsung again and they said they could do nothing for me! It will be 2 weeks before my fridge is repaired and they will not replace the fridge! I am so s
disappointed and I will never buy another Samsung product ever again!!!! I posted it on Facebook and will continue to do so on social media and will tell all my friends and family about my horrible experience with Samsung, shame on you!!!!

Good day,

I just had the worst customer service experience of my life with Samsung to date. I have a Samsung gas range where the bottom plate on the inside of the stove is peeling up. I am obviously concerned with this getting into food. Samsung reps told me that it was out of warranty and to call a serve center. When I brought up health and safety concerns they discounted me and sent me to another department. After I was done arguing with the next department for 1/2 hour they sent me to the next department that told me the same thing. When I asked about quality control or a quality control department they said that they had none.

After spending over $10k on Samsung appliances and owning 4 Samsung phones and TV's I feel slighted.

How can they not deal with a safety concern? When there batteries on the S7 were exploding they dealt with that?

Never again will they get a dime form me. This brutal customer service is for a part that retails under $100.

I want to complain service done for me by phone.

I call 3 times this morning

The first call at 09h17 ( spent time :29mn) he asked me after to call back because the executif department is busy and i have to deal with this département.

I call back at 10h34 I remained 1h13 and i was tranfered from service to another one. (Mr Francis, Mr Prunel, Mr Tom, Mr Miguel)

Each time i had to explain again the problem and i became nervous and frustrated even i gave my file number.

I already had a file opened : 2156553584

and also a complain number : 3101643770.

People answing : asked me the same questions same details and after spending my time they answer you are not with the good departement i have to transfer you.

I call again at 13h same answer

I call at 17h.15 and the person told me that this the only solution for me. He don't have the right to Transfer me to any body else i insist after 30mn in phone he gave me an email : [email protected]



My procuct is washmachine: WA45H7000AW/A2

This machine had always a troubleshouting and finalley it caused a water damage to my Neighbor when i call they told me that this model is subjet to rappel ( i purchased in 2014) . They offer to repear it or to give me 410$ to purchase a new 410$. in the market the most expensive washer machine are Samsung. So i have to pay at least another 450$ to get new one and also i have to check with a plomber for the water damage.

So i will continuing complain

I m frustrated

Phone is lost in bus when I come from attending a marriage

i have got a mail that i have selected for award of rs 500000 rs and they ask to submit their payment release form .
and earlier i have got the msg to submit their details...
i want to know is that true or not or its just somekind of scam...
my mobile number is 7696343541

I purchased a Grand-2 mobile phone of Samsung. This phone is super to operate. I just love Samsung products.

My name is Akash Arun Avasthi
Add-N-3-j-102, old cidco, Nashik
I loss my smsung galaxy note N7000 IMEI NO-359548040942570 dated 30.03.2012
in Nashik.
My Mob.no-9822777994
Kindly suggest.

i got my mention cell phone