I have laptop notebook that is still under warranty that works fine, however the adapter is broken. They will replace the adapter for free however I must ship the laptop with the broken adapter, otherwise they will not send a new one? I don't want to ship the laptop because I don't want it either broken or something to happen to it. The adapter is $89, why would they require someone to ship something that is going to cost more in shipping when it is the obvious issue? Doesn't make any sense??

Buying local can eliminate these problems. Sometimes you pay more to get more. Well, I do to get local support.

They don't trust your assessment of the situation. I assume you are not certified by Samsung to do diagnostics for warranty work. If that is the case they are going to require someone who is better qualified take a look at your laptop. Even if you are absolutely right about the problem you have to think about it from their point of view. Most people who use computers don't really know much about them. If they just sent a power adapter or hard drive or whatever the user self diagnoses to be wrong they would go broke.

Other than that, see if there is a Samsung certified repair facility in your town and take it there.