DON'T BELIEVE FOR A MINUTE YOU ARE GUARANTEED ROYAL ELITE IF YOU BUY INTO THIS VACATION CLUB.

We purchased our time share nightmare just approaching one year ago of which two trips were not what was promised as being a "Royal Elite Member". Our first experience was to the Sandos Cancun Luxury Resort, 5/1/15 – 5/6/15, (booked well in advance and right after purchasing in January). We waisted a precious day of our vacation going back to Sandos Caracol to speak with the people who sold it to us. We explained that the accommodations we were in at Sandos Cancun Luxury Resort was a misrepresentation of what was presented at the time of sale. They admitted fault by returning the week we spent in Cancun back to our account. Thinking that was a good thing, (keep in mind the bread and butter of these resorts are your all inclusive rate per day).

We booked another trip to Sandos Playacar from 1/9/16 – 1/16/16 (ALL INCLUSIVE RATE FOR 5 PEOPLE $3,800/7DAYS, of which day one we get there after 5 pm and last day we leave by 10 am). This trip was a planned trip eight months out with my whole family going. My daughters were on the other side of the resort and again we were not in the “Royal Elite” section as outlined in our contract. Now their explanation is somewhat distorted, the reservation was modified in November (changing the booking date) after we realized they were charging a $178 pp per day all inclusive rate for the 5th person on the reservation that should have gotten us the living room portion of the one bedroom. Well guess what, the living room is attached to the one bedroom and should be the room we should have gotten as being Royal Elite members. Then the other bedroom, for my daughters, would have made it the two bedroom attached to the living room area. "THIS WAS THE REASON I BOUGHT INTO THE WHOLE TIME SHARE TO BEGIN WITH AND THE IDENTICAL SET UP THEY ARE SELLING YOU AT THE WALK THROUGH". GOOD LUCK GETTING IT.....THEY CHANGE THEIR RULES TO SUIT THEIR NEEDS NOT THE GUEST.

We made calls to the people we bought from to resolve this once again and spoke with Lili on site, another morning and precious time out of our trip waisted. We are so done with Sandos and the double talk they like to call an explanation. If once was not enough, certainly two vacations ruined in less then one year is.

By the way, no response yet from the sales people that promised us they would help every step of the way. Lot of good it does us now