I was told my check would be here by the eighteenth and today is the 21st and I have still not received it. Now when I try to call it's a busy signal

I filed my 2015 tax return with Tax Slayer for the first time on January 27, 2016. I opted for direct deposit to my American express bluebird card, and for fees to be deducted from my tax refund.
From then on, I monitored the irs "where's my refund" tool on the internet, to check the progress on my refund.
I received a direct deposit date for 02/10/2016. Well needless to say I never received my direct deposit. Once the IRS released my funds to SBTPG ON 02/09/2016, they claim to have sent my funds to my bluebird card the same day. After 3 days of not seeing any deposits on my end, i call SBTPG so called customer service, and 3 out of 4 times, I am transferred to a busy signal and hung up on.
I do this over a 5 hour period and when I finally get thru to a human being, they check my account and tell me that everything looks good on their end, my deposit is showing as "sent" and to give it another business day to process. They were even nice enough to give me an ACH trace number to call my cards custome. Service and trace the refund.
I immediately call bluebird customer service AND they search and search and search and find zero trace of any attempted deposits on their end.
Later that night, I log into SBTPG tax payer website and log in only to find my account has been "placed on hold due to suspicious activity pending id verification"
So I follow the link per their website and submit front and back photos of my Kentucky issued drivers license, and it tells me to allow 2 business days for processing. This has been almost a week ago.
I call SBTPG AGAIN yesterday simply to verify that they received my documents, and I am told that there is simply "no way to verify that information, as that is a separate department" and to "call back Friday"
I have emailed both tax slayer and SBTPG and have received zero response from the bank, and the emails I get back from tax slayer claim that my bank info was entered wrong. I know 110% that when I submitted my taxes for efile that my routing and account number was entered correctly as I double and triple checked. So if my information was wrong on their end it was of no fault of my own, matter of fact after the so called "security breach" tax slayer had where about 9000 of their customers identities were stolen, I wouldn't doubt of it was on Tax slayers part. Which I didn't find out about until after I had already filed my taxes with them, had I known I would have ran as far from them as I could.
Anyways what I want to know is why do I have to identify myself for this so called bank to release MY MONEY to ME, when they didn't have to verify anyone's identity to take their fees and tax slayers fees from my refund? I see online that this company already has a substantial amount of complaints on them, from hundreds of other hard working tax payers like myself that They are doing this to. It is not fair to me to make me wait any longer than I have to for what is rightfully mine. When I originally filed my taxes, I sent in my drivers license #, my id pin from previous years taxes, all identifying factors so this type of thing wouldn't happen. A so called "mistype in banking information" should not be cause for identity theft concern as we are all human and can miss a number. Sounds to me Like a generic attempt to hold into large amounts of money for a longer period as to collect interest.
I have consulted with an attorney in this matter, and he advised me that if I don't get any satisfaction in this matter immediately that I should file a complaint with the attorney general here in Kentucky, and have them launch a full investigation with this bank which I am fully prepared to do.
All I am asking is for this bank to issue what's rightfully mine to me. I don't want a refund of fees, I just want my money. Either allow me to fix the so called mis type of my banking info or mail my check to me. All I want is what's mine and for future reference I will take this as a lesson learned and to never ever file my taxes again with anyone that uses this so called third party bank to deduct their fees.