they took the car said we were 5 months behind. Our BANK says no we have the dates of the paid money. Two months we paid double payments they said now get this we credited it as one payment so it dosent count. Talk about rude and crooked. I will spend my life telling people how underhanded this bank is.

I've had several problems with this bank since they took over Sovereign. From communication problems, not getting my address updated to receive a debit card on several occasions to issues with a saving account that no one could explain and charges ona CD that took several complaints to resolve.

The latest issue is with a so called triple interest account. A branch member suggested I open this a couple years ago so I did. Upon reviewing the paperwork it was discovered there was $5K max withdraw a month. This would not work for me so I withdrew all funds ASAP.................. A couple years later I was told this with draw limit did not apply. I then asked if there were any other issues, fees etc. that I need to be aware of. The only thing I was told was a $100 a month needed to be set up for an auto deposit to get the extra interest.......................... With this new info in hand I put money in it. 3 days later I get WACKED with a maintenance fee.................... A phone drew the response of "I'll talk to the manager". A week passed and nothing was done. A letter drew a phone call but no explanation or fix was done..

I never had so many problems with all my other banks combined over 45 years as I have had with Santander in 3 years. Needless to say you are loosing another customer.

I have had my this particular credit card for close to 20 years. I have never missed a payment and have been through a few different banks as they changed hands. I happen to miss a monthly payment due to not recieiving the statemennt so when I got the next months statement with the late fee I called customer service to see if the fee could be lifted being that I have never missed a payment. Well a simple no would have done but the customer service rep I spoke to, spoke over me, had a nasty tone, screamed at me and proceeded to tell me how I should manage my finances when it comes to paying bills. I have never been so insulted in all my life. needless to say I am shutting down this account today.

I took a loan with Santander knowing nothing about them when I bought my Acura. When the numbers in my online account/statement didn't match simple math done off of my contract I spent 30 seconds researching them online. I was pretty disgusted with the entirety of my 30 seconds of searching on Santander. I trusted the finance douche' at Acura and I now have to pay the price for that trust.
I paid Santander off after having the load for less than 4 months. It took that long to get them to hold to the numbers basic mathematics produced when looking at my signed, legal, contract.
almost 30 days after payoff.. no title. Texas law gives 10 days.
I emailed the unhelp desk with my demand to get my title to me immediately. I was referred to the Title Department at 1-800-526-0157 or 214-292-2777. I called and was told that my title was mailed on December 2nd to Navy FCU. Lie. They received my wire on the 3rd. I doubt they mailed my title just cuz the day before I wired money. Also, why would it go to the Navy FCU? These idiots held the lien and I haven't had a Navy FCU account in over 15 years... So, I deduce a lie has been told.
Next I am told that she will helpfully send a release of lien letter so I can go to the DMV and get my title. Very helpful as I can drive to the DMV, stand in line, then pay money to get my title they lost. Not likely. Plus my mystery title is still out there with Santander listed as the lienholder. Given the level of stupidity they have already exhibited I don't want to have to put a bullet in some repo loser when they show up to repo my paid for car in the middle of the night.
All in all Santander is a skidmark on the financial community. That's saying something when the community as a whole is pretty stained to begin with. I am looking forward to fighting with them over whatever they screw up on my credit report.

For an unknown reason I got kicked out of viewing my SCUSA on line account. I have had the same password and user i.d. for 3-1/2 years. I have called customer service on the recommended phone number 12 times in 9 days. I cannot get but 4 reps that I can even understand because the accents that are foreign to my ears. They ask the same questions that are scripted for all to use. name, year born, last 4 digits or SS#, loan number, year of truck, address of garaged veheicle, work phone number (I'm retired but they still need a work number??), insurance info, how much is payment and do you want to make one at this time, (I am 3 payments ahead). Even more questions, the list goes on. Finally, they give me a temporary passwork, Don't work. Had 13 of them from customer service and Office of the President. None of them will let me in. I ask questions in e-mails as to what to do. They are direct, important questions that may have a bearing on why none of these passwords work. Do they answer the question directly with a direct answer? NO NO NO. They send me another temporary passwork that is useless, will not do a damn thing but waste my time. I have spent 2 hours on my cell phone talking to someone that I can not understand their lingo and then they say that they are having website problems (9 days on a major Website?. I think not) I am so P.O.ed at this time and frustrated ain't even close to how I feel. No one gives a Damn, has anything to offer, refuses to investigate the problem. God, I wil never, ever deal with these people again after 7 more payments. SANTANDER CONSUMER USA is not customer focused. They just so happen to have these problems with no solutions the closer you get to completing payments I think.