A few months back I was stopped in the street by a lady handing out leaflets for a photo shoot and makeover. She took down mine and my friends name and addresses and we went on our way. A few weeks later I recieved a phone call saying that I had won a free makeover and that i could bring a friend, but would need to pay £99.98 which would be refunded to me after the event. So I booked and paid and was told I would get a confirmation email with the date and time of the booking. I then recieved a phone call a few days later to see if the time and date stated on the phone was ok. I told them no and would like it to be on the 20.06.2010. I was told that would be fine and that to expect a confirmation email. So I waited and waited but no email so I phoned them and said.."where is my email" to cut a very long story short it took another phone call by me and i recieved an email, but not the one I was expecting. This one was telling me there was a change in the phone number. So again I waited and waited. I got a call from Sapphire studios on the 17.06.2010 re my booking. So I told them I had still not recieved the confirmation email so wanted to cancell and claim back my £99.98 I was told I would get a phone caLL FROM THERE CUSTOMER RELATIONS PERSON but nothing as of yet. However this morning (18.06.2010) I checked my emails and there was a confirmation booking only thing was it was for last month and not for the date I was supposed to be going. I have sent them an email stating that unless I receive my money I will be going to watch dog and my solicitors.

Now called Orchid Studios. Planning to arrange a passive protest outside their office with media coverage, because no action has been taken despite the number of complaints made against them.